UTMB Health Pediatric Primary Care, Bay Colony - League City (TX)

1 /5 14mary Fraga: The service at UTMB’s front desk, specifically from Ms. Salazar, is very disappointing. She is very rude when dealing with patients and, even worse, when non-English speakers come in, instead of finding help or someone to assist them, she just stares at them disrespectfully. This is not only unprofessional but also insensitive to those in need of support. The customer service at this place definitely needs improvement.

1 /5 ROCIO GARCIA-MONDRAGON: Just left it is 4:30. Our appointment was at 3:30 and got there before 2pm. Got checked in at 2:00. Nurse took is back to the room. We got there and the room was not clean. She had to clean it real quick. We waited in the room. I understand we were there early. But the nurse came in there several times. We had our door open and staff walked by. We got tired and just walked out. I usually dont do reviews. But my child is there to see a specialist for an issue. I work at a clinic, and I am sure there is a way they are tracking and keeping up with the patients. But nope they were more excited to see who won the best pumpkin and celebrating holloween. Im very upset. I took the day off work just for this.

3 /5 Chris Kent: Our first visit last March with Dr Joseph Ray was great! He is our sons genetics doctor, he was great and very thorough and never made us feel rushed and took his time amd answered all questions. Yesterday we came back to a evaluation with the complex care team, my son was getting over his second ear infection in the past 3 weeks and I just asked if someone could look in his ear and see if it was still infected, there was a piece of wax in the way they said and basically didnt want to deal with, 5 doctors in the room(under Dr Murphy)we had to wait in for 45 minutes for said well we have another appointment to get to and cant hold it up over a ear problem. $116 co pay for that visit and they tell me I need to schedule another appointment with his primary Dr to look at his ear. We drove an hour each way for this visit and there for 3 1/2 hours in a building full of Doctors and nurses and they cant help with my sons ear!

2 /5 Thalia Perez: I’ve been taking my daughter here since she was born and now that she is one I am changing providers. After a system error or a human error they tried to tell me she was past due for 3 vaccines when I’ve taken her to all her appointments and they had no notes or records onto any of her two month shots. They were about to give her 2 extra vaccines at her 12 month check up until I called and sent a picture of my daughter at her two month check up with bandages with the date of her two month appointment. This was a very uneasy feeling that they can just lose records like that. Then try to be condescending that she was past due and didn’t believe us as her PARENTS when we told them she had all her shots until I showed proof. I’m really sad to have to switch giving I’ve had a good experience but this kind of error doesn’t sit right with me. So if you’re a parent reading this document everything on your end just like I did so they don’t try to go against your word as a parent.