Patrick Caballero: NICE AND RESPONSIVE STAFF. We have several services done to our cat including: health assessment, shots, neutering and boarding. Weve always are impressed with the personalized service we receive. Out kitty seem relaxed to visit here and we look forward many years of quality care.
DAN POLK: I arrived, was greeted with friendly staff who were there to help didnt have to wait long and had one of the best A to B doctor visits ever. Dr Kirtley and his staff, make you feel like youre part of a family. Very personable service and help and great advice.
James Mortimer: Ive been going to this office for a little over 2 yrs. And I have to say it has completely turned to **** the Drs are great but the whole front office is horrible they r extremely rude and disrespectful. Since theyve hired these new women to work the front they seem like they have no idea what they are doing. This is the only place where when I go in I have to fill the same paperwork for my insurance when my insurance hasnt changed. The women at the front said it needs to be updated every 6 months, so I said well I was just in last month and I was told with attitude well we still need it so I did it and then the next time I go in 2 months later they tell me I need to fill the same paperwork out again so I asked I thought you needed to update it every 6 months and I said well this is the 2nd time in 3 months and I was told "just fill out the paperwork" I have never been to any Drs office with such disrespectful people in my life and they r lucky they dont work for me!!
Sandra Kage: The only reason for the three-star is because Dr. Wheeler herself actually seems like she is a good dr and every time I see her in person she is very thorough and pleasant. If Dr. Wheeler could have several more people like the office administrator, I don’t think there would be a single negative review for this office.
That being said, everything else with this office has been lackluster at best. Even with an appointment, I have arrived 15 minutes early every time and still wait in the waiting for at least 30 minutes to an hour past my actual appointment time. One of the receptionists is the rudest receptionist I have ever encountered in a doctor’s office. How she still has a job is quite literally a mystery to me. I will call in to schedule an appointment, when the Dr herself messaged me to make an appointment and also after an er visit, and she informs me that there are no appointments available until December (or several months out from the time of the message/incident). I sure hope that one day when she faces a medical issue, she is not met with someone like herself because karma can really serve a person a dose of their own medicine. There is a stark difference between one of the receptionists pleasance and professionalism and the cold indifference and unprofessionalism of the receptionist I’m speaking of. I’m am sure anyone who has visited this office could distinguish between the two fairly easily. The doctor’s medical assistant quite literally has never called me back any of the numerous times messages have been left for her or when she advises herself that she will call back with referral information. The office’s nurse will not help you if you’ve already reached out and left a message for the medical assistant as you were instructed to do because “don’t want too many hands in the fire” even when you tell her that the medical assistant has not called back and likely will not call back anyways.
All I can say is, if you only need a doctor’s office for an annual checkup that requires no follow up AND you never get sick, then sure, this office might work for you. But, if you have any other type of situation, I think you would be better suited to find an office that actually cares about you and your family as patients. I just don’t understand how a provider this good settles for office staff like she has. It’s unfortunate.
