Lockhart Family Medicine - lockhart - Lockhart (TX)

3 /5 Sandra Kage: The only reason for the three-star is because Dr. Wheeler herself actually seems like she is a good dr and every time I see her in person she is very thorough and pleasant. If Dr. Wheeler could have several more people like the office administrator, I don’t think there would be a single negative review for this office. That being said, everything else with this office has been lackluster at best. Even with an appointment, I have arrived 15 minutes early every time and still wait in the waiting for at least 30 minutes to an hour past my actual appointment time. One of the receptionists is the rudest receptionist I have ever encountered in a doctor’s office. How she still has a job is quite literally a mystery to me. I will call in to schedule an appointment, when the Dr herself messaged me to make an appointment and also after an er visit, and she informs me that there are no appointments available until December (or several months out from the time of the message/incident). I sure hope that one day when she faces a medical issue, she is not met with someone like herself because karma can really serve a person a dose of their own medicine. There is a stark difference between one of the receptionists pleasance and professionalism and the cold indifference and unprofessionalism of the receptionist I’m speaking of. I’m am sure anyone who has visited this office could distinguish between the two fairly easily. The doctor’s medical assistant quite literally has never called me back any of the numerous times messages have been left for her or when she advises herself that she will call back with referral information. The office’s nurse will not help you if you’ve already reached out and left a message for the medical assistant as you were instructed to do because “don’t want too many hands in the fire” even when you tell her that the medical assistant has not called back and likely will not call back anyways. All I can say is, if you only need a doctor’s office for an annual checkup that requires no follow up AND you never get sick, then sure, this office might work for you. But, if you have any other type of situation, I think you would be better suited to find an office that actually cares about you and your family as patients. I just don’t understand how a provider this good settles for office staff like she has. It’s unfortunate.

1 /5 Vicki Leclerc: Dont bother, youll be on hold and youll never get to speak to a real person. Ive been going there for almost 50 years but in the least year or so, they no longer care about you. I will never be back. Im now looking for a new doctor.

1 /5 Cheryl Tinsley: I used to think this place was great, they started off strong. But now...If I could have given a lower review, I would. I have to request referrals for everything as i am going through lots of medical stuff that interferes with my daily life. However, they never return calls - or when I do physically go in for a request for the referral they make excuses as to why they didnt do their job or even call back. I dont even make appointments to see them anymore, even though I should follow up with them, because they never answer their phones to make appointments. It literally takes me saying that I will come in if they dont do their job to get any results at all. Its a damn shame because its minutes from my house and I am almost crippled at this point. Im going to have to change PCP just to get adequate treatment here.

1 /5 Leslie: If you’re on Medicare, don’t bother calling this clinic. They don’t want to see Medicare patients.65 and younger only.

2 /5 Carter Hastings: I started coming to this clinic for my blood pressure. I was seen by Dr. Chris who was wonderful and always took the time to listen and hear me out. After a few weeks he started me on ozempic when I told him I wanted to lose weight. I thought I would continue my care under him, so I was surprised when on my return I was seen by another provider. When I asked the MA about my doctor she answered one of the other providers would be happy to see me. Dr Romanek is no longer practicing I’m told and Dr. Maust is never actually at the clinic. It may not matter to some, but for myself who prefers a male physician this abrupt change has been frustrating. I understand people leave, but when you schedule your follow ups with a doctor you connected with and like; to then suddenly be “passed” to someone else felt very off putting. I didn’t have a choice in the matter and the MA seemed indifferent to my concerns so I left feeling terrible. Just didn’t feel like good patient care. Not sure if I’ll be returning.