Ballerkidheem !!: They literally took my sick hall paper and sat it to the side without telling me mind you Iām one of the first people to walk in sick hall I sat there for 2 hours just for them to come tell me they are going to see me at my appointment later in the day after almost seeing everybody in the waiting room the communication here is terrible and everybody half ass does their job
Michael (Mikey): I came in as a crisis patient and they were able to send me to a mental health facility and paid for my stay there, and now I am starting services there to work on my mental health. So far all the staff I have interacted with has been friendly and professional and I have not had any bad experiences so far.
Tyrone Butler: I have been seeing Dr. Fountain for a few years she is amazing and takes the time to listen to and questions or concerns you have with your overall health
Cola Johnson: I have never been treated with so much disrespect at a baylor scott and white facility. I been to several. These two ladies. One African American and the other I am not positive had shoulder length hair bold.face lied and told me mu insurance fought against the Affordable Care Act and wouldnt be paying 100% for preventative care. After calling my insurance twice they refused to take the information stating I would need to call back and reschedule an appointment and call my insurance to go through this entire process again. I asked to speak to a supervisor. They stated their supervisor was working at killeen loaction
When I called the killeen location to report it , they stated each facility has their own supervisor and I was more than likely lied to. I this happened on Tuesday August 6, I have yet received a call for someone to alleviate the problem or situation.
edith McKinney: Visiting this Urgent care was a great experience, from the front desk the checking in lady, I believe her name is Charisna was very kind, the lobby is very clean, and then the NA who called me to the room, which she was very friendly I remembered thanking her for working that day, because it was a day after thanksgiving day. The PA Brain, he was very professional, knowledgeable and caring. He made the small but intense surgery pretty smooth. I highly recommend Freedom Urgent care to anyone who needs medical attention. I give this place 5 stars āļø
