1 /5 Deborah Cofty: Im rattled just writing this review. I contacted Mr. Curtis for him to come look at my rv air conditioner and preform routine maintenance service. The rv and unit is only two years old. When asking him questions on the services and cost, he became very irritated, raising his voice to me on the phone. He tells me that he will charge a service fee, which is to be expected, and for the first hour, which is fine because a routine maintenance shouldnt take longer than an hour. He continuously stressed the fact that those fees could change depending on the additional time and parts needed to complete the job. When I pressed him on what type of circumstances could arise that would take longer than an hour and need parts, he wouldnt answer me. He goes on to tell me hes been in this business for six years... My brother was appalled by his bedside manner and says that there isnt anything wrong with the unit (I had Mr. Curtis on speaker phone) Mr. Curtis procedes to curse at my brother and tell him that if he knows what hes doing and has been trained, he can get a "damned" screwdriver, pop the top, and do the work himself. I just hung up at that point. That phone call made me feel so helpless and horrible at the way he attacked my concerns and questions. All I wanted was a technician to preform routine maintenance services on my rv ac. Im so shocked. Who is this man!?
