1 /5 Ladaeja Brown: HORRIBLE EXPERIENCE!!! Car over heated and got it towed to Quiet Zone. They sent me a video of the “leak” from the radiator. Waited for them to get done called at closing time on a Friday to tell me that I need a thermostat replaced. First I got told the car will be drivable and but it will just say check coolant temp which will signal my A/C to not work, so they send the payment link and I pay and he calls back and say that the car still might overheat due to thermostat but they couldn’t get to it until Monday. I decided to pickup my car so I said okay and then got messaged the WRONG pickup box code after getting back and forth to pickup the car, someone responded on messenger admitting to the wrong code given. I was able to get my keys. I got my car to a closer location (around the corner) to get it checked out by another mechanic. The mechanic instantly noticed no coolant at all in the reservoir. He also noticed where the “leak” was coming from. Do not recommend at all!!!! Out of $1100 because I did business with them. If I brought my car in for overheating why isn’t there coolant in my reservoir? Why wait til the day of pick up to tell me to replace my thermostat? Why was there no mention of a gasket leak? Any basic shop would instantly notice all of that. Horrible!!!
Update: I spoke with Spencer he says I wanted to get my car so quickly but if I left it over the weekend he would’ve fixed the gasket. Thats a lie because he would’ve mentioned a housing gasket leak on FRIDAY!! He mentioned my radiator had a leak but not my housing gasket. Every shop knows if I brought it in for overheating a thermostat, coolant, and radiator is some of the few things you check!!! Then he tried to offer me an oil change after like that’s resolving. DO NOT BRING YOUR CAR HERE.
Response to the reply: YES I requested pickup at 4:45 because who is waiting a whole weekend to change a simple thermostat!!!! Like I said, the leak was NOT from the radiator it was from THERMOSTAT HOUSING GASKET!!! Y’all misdiagnosed and when you called to let me know y’all “changed” the radiator, you did not let me know there would be no coolant in my reservoir!!!! That could have did more damage!!! Only thing i was told was thermostat was stuck, not a leak coming from gaskets, YALL test drove it after servicing it and did not notice no coolant!!! I will be filing against this. I will be taking this further if get this doesn’t get made right.!! I have timing proof, photos, and videos also to back up my claim. I’m not accepting an $80 oil change. Ya’ll towing fee $75 but rather do that for than to get the car and do whats right!!!