1 /5 Dante Moreno: I brought my semi truck to Cortez Car Care for an A/C diagnostic on a hot Texas day. When I dropped it off, the windows were down — it was dry at the time — and I entrusted the vehicle to their care. Later that day, after a heavy rainstorm, I was informed that the truck was ready for pickup. Upon arrival, I discovered the interior was soaked: the seat, floorboard, and door panels were all visibly wet.
When I politely asked a technician if they could provide anything to help clean the mess, I was met with hostility and raised voices rather than assistance. I then attempted to speak with the owner directly, only to receive a dismissive “AND” — with no apology, no responsibility taken, and no effort to make the situation right.
To make matters worse, my keys could not be located for an extended period. While I waited, a staff member made an inappropriate and condescending remark: “You’re still here?” Later, she attempted to shift blame onto me for the windows being down — despite the fact that the truck had been in their possession the entire time.
At no point did anyone acknowledge responsibility, offer an apology, or propose a solution. The entire experience was marked by unprofessionalism, poor communication, and a complete lack of accountability.
For a business whose slogan is “Where honesty and service meet,” I experienced neither.