Cortez Car Care - Beaumont (TX)

1 /5 Dante Moreno: I brought my semi truck to Cortez Car Care for an A/C diagnostic on a hot Texas day. When I dropped it off, the windows were down — it was dry at the time — and I entrusted the vehicle to their care. Later that day, after a heavy rainstorm, I was informed that the truck was ready for pickup. Upon arrival, I discovered the interior was soaked: the seat, floorboard, and door panels were all visibly wet. When I politely asked a technician if they could provide anything to help clean the mess, I was met with hostility and raised voices rather than assistance. I then attempted to speak with the owner directly, only to receive a dismissive “AND” — with no apology, no responsibility taken, and no effort to make the situation right. To make matters worse, my keys could not be located for an extended period. While I waited, a staff member made an inappropriate and condescending remark: “You’re still here?” Later, she attempted to shift blame onto me for the windows being down — despite the fact that the truck had been in their possession the entire time. At no point did anyone acknowledge responsibility, offer an apology, or propose a solution. The entire experience was marked by unprofessionalism, poor communication, and a complete lack of accountability. For a business whose slogan is “Where honesty and service meet,” I experienced neither.

5 /5 Lolita Senigaur: My visit at Cortez Car Care was very pleasant. The owner and employees were all very kind and informative with the issues of my vehicle, And the wait time wasn’t too long. I will be using Cortez for all of my car care needs!

5 /5 jessica powell: They were fantastic the technician came out he expects my car he told me that I would need to new tires on the front they did an absolutely great job on my wheel alignment and I would refer anyone to them they care about their customers Cortez car Care is number one in my book. Thank you

1 /5 Paula Anderson: I once thought this was a business with integrity and professionalism until recently. I went to them for ac work on my Cadillac starting in February in preparation for the summer heat. My ac made noises and the air worked intermittently. After 3 visits and nearly $3,000 spent, the noise has stopped but my ac is still working intermittently. They still do not know what is wrong and refuses to continue trying without charging more money. Additionally, My car was returned without properly putting all cosmetic parts back in place and I am sweating. Yes, the last visit was not so pleasant as I personally became agitating with their lack of willingness to pinpoint the problem and resolve it while acknowledging the inconvenience. I am now out of money, hot, and in need of competent and honest work. Oh, I have Car Sheild and all ac parts are covered but documentation of the need to replace the condenser was incomplete by Cortez so I’m stuck. Unfortunately, I am very disappointed and I unsatisfied.