Covenant Health System - Lubbock (TX)

1 /5 Hannah Neill: Came in here with a friend today that was told by a 24 hour clinic that she was likely suffering from toxic shock syndrome. We waited for 5 hours, and ended up having to leave because she was in too much pain and there was a very slim chance we would have been helped within the next few hours. We saw about 1 patient go in for treatment about every 2 hours. I told them it was ridiculous that my friend had not been helped because toxic shock syndrome can be deadly, and should be considered very severe where she should be treated soon. The staff told me that it was “not his fault” and offered no reassurance that she would be helped soon. When she told them she had to leave, they didn’t even question why or tell her that she should stay, they just watched her walk out. They have a terrible system, and if you’re in a dire emergency I would not recommend coming here.

1 /5 Francis Ramirez: The charge nurse has very unprofessional behavior. He kept repeating that the wait is 24 to 48 hours. Not just one twice, but around 5 times. Horrible bedside manner. Nurses like Chad should not be working in the ER or even with patients as no one deserved thus type of treatment. The he goes on to say to my mom, that she has had more than 15 visits to the ED. It is not his place to say this and treat people like garbage. I hope Covenant reassess his employment or he will end up causing case law or a tort. The board of nurse examiners needs to stop him in his tracks.

1 /5 Tori Kitten: Doctors are suppose to care, health, and help. Not here. You will be ignored, feel neglected, and not have any of your concerns or issues addressed. Ive never felt so hurt, ignored, and totally neglected. I left feeling like there is no hope for me to ever live normally again. Please do not subject anyone to this horrifyingly terrible place! They DO NOT CARE about you, your comfort, or your mental or physical health!

1 /5 Jessica Moreno: My son cant walk due to paralysis of left leg but they say he is fine and discharging him. Never got results of heart scan and never had sleep study done and the neurologist was very rude making it seem like he was faking about his leg. Overall this is the worst hospital basically if you have no insurance you deal with your problems on your own or die!!!

1 /5 Tis Herself: This place is horrid. My husband has epilepsy and was treated like hes playing games. He had chest pains last night and the ER Dr yelled at him and had the police called. For what? Being sick? And the nurses told him to never come back. I am disgusted with the way this system works here. It is completely inhumane. What kind of patients do they expect here?