Hillcrest Baptist Medical Center - Waco (TX)

2 /5 Cindy Kokel: Im rating the ER department here. Went in 99.9% sure I had appendicitis. Doc never did a physical exam to determine if I had classic rebound pain on my right side, which I did. She kept asking about kidney stones. Told her that pain from appendicitis can also radiate to the back. They sent me to CT after sticking me 7 times. IV site immediately infiltrated after CT contrast. Got back to room in ER they took that IV out. My son and I had both repeatedly told the nurses in the ER that they were going to have to use their ultrasound guided IV placement machine and they continued to disregard what we were telling them. They finally bring in the machine and was able to get an 18G IV access into my left upper arm. Also right after getting back from CT the ER doc just pokes her head in and says, "Its your appendix and the OR staff are on their way now to get you..." SHOCKER I had been telling them that from the moment I got there. Had the ER doc actually performed a physical exam she might have discovered that the patient knows their body. I get they have to rule things out but come on, no physical exam! My CT scan showed that there was an extreme amount of infection surrounding my appendix thats why they were rushing me to the OR. Also I did finally get adequate pain control after they saw the CT scan. 7 IV attempts is very excessive. They tell you to speak up and we did right from the start and were ignored by the nurses assigned to me. I was a nurse for over 27 yrs and if I didnt get the IV in after 2 attempts I got another nurse to try. Also if my patient had told me that they have to use an ultrasound guided IV machine I would have believed them the first time. Its also information that can be found in a patients record on file. Had they looked they would have seen that they have had to use this machine in the past. My left arm looks like I have been beat with a bat not to mention opened up areas for possible infection. Nurses and docs too, please listen when a patient actually speaks up. They and their family are trying to tell you something important.

1 /5 Kenneth Holt: Doesnt deserve even 1 star. I have high heart rate because I have heart problems. They suspect om on meth so they became really rude with me and made me wait for hours and hours and never seen me. The whole time I was gagging on my own swollen tonsils. Something needs to be done about thes sorry ass people

5 /5 Dottie Rutherford: Very helpful, taking great care of my son Stephen Rutherford

1 /5 Todd La Pittus: This place is disgusting. Entry to the ER is full of garbage, restrooms are like a ghetto gas station- floors full of dried, sticky urine, ER bed smelled like feces. Doctor Palma was fantastic, but I called 2 days after my ER visit because I needed help- nurse who took my call had zero sense of urgency and said somebody would call me back shortly. Of course I never heard anything back and now Im back here for the exact same thing- guess they gotta get paid. Worst ER experience in my life.

3 /5 Janet Rumrill: Everyone works way to slow. It took them 5 hrs to transfer me to Temple & when i got there they said that what i needed done could have been done in Waco