Larry Combest Community Health & Wellness Center - Lubbock (TX)

5 /5 Gary Dugger: I recently learned about the services that they offer. I have been totally amazed at how caring and dedicated they are. The director came to my house and established a profile of our needs and immediately took action to ensure our family needs were taken care of. The nurse practitioner came to our house within a couple of hours and assessed our family member. Both individuals were so knowledgeable and professional and I’m just extremely grateful to both of them. I just can’t express my gratitude enough, these individuals really care about their patients, more than anyone else I have ever experienced.

1 /5 peter griffin: The providers here are amazing! But the staff in the front are absolutely horrible to deal with. Do not come to this clinic unless you want to be treated as less than. You will wait hours on the phone to get through to anyone but they leave messages threatening to cancel your appointment if you don’t call back. I can’t tell you how many times I’ve waited hours past my appointment time because of the disorganization of this establishment. It is truly disheartening the way I have seen and heard the women In The front speak to people. Especially when the community they serve is mostly at risk. If it wasn’t for the specific providers here I would leave but unfortunately I have no choice but to stay as many others are in this predicament as well. And I feel the reception area knows that and that is why they get away with having no bedside manner.

2 /5 clover: the providers are great. management is terrible. phone calls take 20+ minutes to answer, will put you on hold for extensive periods of time, usually only have appointments available months ahead of time. when you arrive to your appointment, staff are rude and slow, and you will end up waiting over an hour just to be seen. the healthcare itself is great, the staff running the front desk are absolutely terrible.

1 /5 Lil Rhi: Dont go here lol. Just to change my pharmacy for my monthly medication, I had to call every day twice a day for 3 weeks. None of my voice-mail were ever returned, I never get answered, or Im placed on hold for 20 minutes and never checked on. Thank goodness its just birth control, but I couldnt imagine if it was life saving medication I was needing. Please do better, for the community you serve

1 /5 Joshua Reyes: This place sucks do not go here!!! I have lower back pain and they said they cant take me in because i need a primary care doctor they can only see me 4months out. When last time i went in as a walk in and they wher able to get me in quick! I.g. it all depends on how there feeling in the morning if they want to take u in or not smfh.