Baylor Scott & White Clinic - Killeen - Harker Heights - Killeen (TX)

5 /5 Jeanne Pontes: The staff is very helpful and cheerful!! Dr Smith is incredible and very knowledgeable and patient and empathetic. They all helped me a great deal!!

5 /5 Steve Raupp: I only ever had one bad experience at this place at their urgent care in I believe Temple. But its not fair to them to give a low rating. I was assigned a primary care doctor who is the best Ive ever had. Im 38 years old and seen many doctors over the years but she is amazing in the very fact she is older and listens to you. Doesnt just jump to conclusions about anything and push you out the door.

5 /5 Sylvia Leads: I signed up for insurance through the Marketplace. I called a hospital who gave me available physicians in the area, and I called this location. I cannot say enough about Andrea, the scheduler who answered my call. She anticipated some challenges and voluntarily help guide me through setting up a portal, sick appointment and care appointment. Andrea was so happy, answered all my questions, was very personable, and had a great sense of humor. She was very patient when my insurance information was not showing and spoke on my behalf on three-way calls. Andrea found out that I have a different member and group number and the system recognized it right away. Andrea knew the ins and outs of the signup process and I really felt cared-for like family. She was the best. I made a follow up call to get a list of things checked for the next doctor’s appointment. Paige Pogue, the scheduler at the time, took the time to schedule me with a physician and there was a months-along wait. Paige was so professional and methodical, and was willing to send out a request to nurses to see if I could get any of the special tests and a physical done ahead of time. If the service I received so far is representative of the future care I will receive, I am so glad I chose this location, and so look forward to meeting them face-to-face.