4 /5 Maribel Torres: Upgraded from a 1 star because I spoke to a different provider who called in a RX for us. Also to add the staff was professional.
I took my mom in (elderly) for a UTI. Which is what she was seen for last time. But this time we were not giving any treatment for it. The provider was concerned about her sugar which was high. I told her I had administered insulin and if she would have asked more questions I would have told her it was almost time for her evening dose. The provider wanted us to go to the ER and said they would treat her for the UTI. An hour later, after her meds, her sugar is steadily declining and now Ill have to take her again bc we still needs meds for the UTI. Her sugar was under 500 and its a "mild" UTI. This is not a reason to go to the ER. Its LITERALLY what urgent care is supposed provide care for. The provider made a bad call.