Tiffany & Co. - Plano (TX)

1 /5 Andrew Danna: I had a very disappointing experience with customer service. I originally purchased a bracelet as a gift from another location, but unfortunately, it was the wrong size. After contacting customer service, I was advised to order the correct size and then exchange the original at this location. However, when I arrived, I was informed that the exchange could not be processed there, despite the prior instructions. This left me in a difficult position, as I now had two bracelets and no clear solution. I became visibly upset and, in my frustration, used inappropriate language while explaining my situation. Rather than attempting to help resolve the issue, the store’s Director chose to have me escorted out by security. While I understand and take responsibility for my tone, I believe the situation could have been handled more professionally and with greater empathy.

1 /5 Athena Emily: You pay x amount of money at what is suppose to be a prestigious jeweler and they want to charge you a fraction of what you paid for said item to fix what is likely a manufacturer error. Insane. We will never purchase or recommend another item from Tiffany’s. You’ve lost our business and from the reviews, a lot of others as well.

1 /5 Dillon Ross: This Tiffany in particular takes advantage of people. I have contacted corporate as well. I bought a necklace from Tiffany for my girlfriend. The chain is very thin and she was adjusting it at dinner and it broke very easily. I had purchased it like 2 weeks before this. She took it to this Tiffany and asked if they could fix it. I told my girlfriend to ask how much it would cost. She told me that this Tiffany told her it would be free because it’s a recent purchase. She went to pick it up today and they held the necklace and demanded $70 for her to get it back. This business is operated by predatory management and I would advise TO NEVER SHOP HERE.

1 /5 Sonia Heredia: Very disappointed with service. Bracelet charm fell and they will charge you to repair. Also a ring needed to be reshaped and they wanted to charge 150. You would think they had a better warranty then just 30 days for a luxury store

1 /5 Frances C: This is the least friendly Tiffany’s I’ve ever been to. I bought earrings and they didn’t even give me a case. Later, when I realized and asked for one, they treated me like I was being unreasonable. They also didn’t provide the proper box for the case, and never once apologized. Overall, it was a very unpleasant experience. Not recommended.