1 /5 Kristen Cortez: The dentists here at great. Other than that the office staff and communication are terrible like not telling us when we over paid until they ask for more money for the next service.
The reason we will never go back there: my daughter needed her teeth pulled. I set up the appointment and on the day of they called me and said they didnt get the oxygen needed for the nitrous and needed to reschedule. Ok fine. I rescheduled it for just a few days later.
The day of the appointment I pick her up from school and i am on the way and they call me (40 minutes before the appointment time) telling me the appointment is being canceled because I never confirmed the appointment. I told them I never received anything to confirm it, just a text stating when the appointment was, but never asked for confirmation. The lady on the phone said that she will correct that in the future but i still should have responded with confirmation. How am i expected to confirm something they havent asked me to confirm? I told her its not ok to reschedule us twice for something thats not my fault and we need our appointment back. They said they already gave away the appointment time and offered me another one, but at that point I was done. I will NEVER go back here
