1 /5 Nina: I am writing to share my concerns regarding my experiences at the Womens Hospital, specifically related to the behavior of the front desk staff and the overall patient care. Each time I have visited, I have encountered the same receptionist, a woman with glasses, who has consistently been unprofessional and rude. Her dismissive and snarky attitude has been evident on multiple occasions, whether in person or when I’ve tried to reach the hospital by phone.
The phone staff also exhibits a similar lack of courtesy, which has only added to my frustration. However, my most recent visit was the tipping point. While sitting in the patient room for over 30 minutes, no one came back to check on me, which felt like a disregard for my time and well-being.
Furthermore, I am disappointed by the lack of transparency when it comes to billing. It seems that charges are not clearly communicated beforehand, and I receive unexpected bills in the mail without any prior explanation. The hospital’s approach to patient appointments feels more like an assembly line, with little attention paid to the individual care and experience of each patient.
Given these repeated experiences, I will not be returning to this facility. I also intend to address this matter with the hospital’s leadership to ensure that other patients do not have to face similar issues. There should be no excuse for unprofessional behavior, especially when it comes to the care of one’s health.
