1 /5 Opal Prajapati: I am writing this because my family, friends, and two different salons with multiple stylists were questioning the state of my hair after I left white cactus for a color correction. I used red box dye a few months ago so I figured I would need a highly rated professional to do my hair. I did go to someone else prior to Riley but was quoted for something out of my budget as my budget was around 600.
After my first appointment with Riley- (only stylist at this salon and owns it ), I left the salon not happy with lots of banding and streaks left by Riley. I told her and was booked for a rushed toning session that she recommended to fix all the orange she left behind. After a rushed second “session” I realized she would not be able to fix my hair despite her clearly seeing all the different strands left behind she blamed on “box dye” if it was truly the box dye the second salon i had to go to to fix my hair would’ve had the same outcome. I feel like my hair looked better with the box dye than what she did.
That very same day I went to two salons for a second opinion. I ended up booking with one of them to have my hair COMPLETELY redone and was told that the banding left in my hair from “box dye”(which is what riley tried to tell me) was indeed not left from the box dye but from the color services i received from this salon. During my appointment with the new salon two stylists had to strip the color that was put in and restart ANOTHER color correction because of the banding, the uneven color and my roots not being blended into the color at all which was all left by Riley.
Not only was the new salon able to fix the mistakes left by white cactus, but they also made it look like my inspo pic after i was told by riley multiple times my hair is going to take multiple sessions. The issue was not the multiple sessions, i understand that and am not unrealistic. the issue is the state that my hair was left in when i walked out. My new salon mentioned that they would never let a client walk out with hair that looked like mine did when I walked in. Its tough to hear but I do NOT want this to happen to anyone else.
After voicing my reasonable concerns to Riley she only offered a partial refund or I could have her fix it.... After two appointments with her, I was not going to go back considering how terrible my hair looked. The pictures posted are after the two appointments with Riley. i really wanted to trust her services since i was getting my hair done before my engagement party but she let me leave looking a hot mess.
This is not about the person, this is about the quality of work that was done. I had to pay double the amount of money for white cactus and the new salon to fix something that could have obviously been done in one appointment since my new salon did it without “damaging my hair” since it is still just as healthy when i walked in. I wish Riley just mentioned this was something she couldn’t do before leaving a hole in my pocket and wasting hours trying to get someone to do my hair.
