1 /5 Laura Mejia: This was my first time at this salon, and unfortunately, it will be my last. Ive heard great things about other locations, but this one greatly disappointed me. I left injured.
While my pedicurist was polite, the service was far from safe. During the callus removal, she scrubbed aggressively with a plastic tool and moved to the inside of my foot without checking the thickness of the skin. I dont have calluses there, yet she scrubbed just as hard. I pulled away and told her it hurt, but she simply placed my foot back in the water and moved on. I asked her to be gentler with the other foot, which she was, but by the time she walked away to get other supplies, I noticed stinging in the foot she had scrubbed earlier.
When I pulled it out, I saw two open cuts where she had rubbed away skin. I told her I had been hurt-she apologized but then proceeded as if nothing had happened, attempting to apply hot wax to the injured foot. I had to repeatedly stop her from using products on the wounded area and ask her to rinse it and provide a bandage. She did so, but immediately asked for payment-even before the service was completed. To my surprise, she came back with a smile and saying she gave me a 10% discount.
I was left angry and disappointed. My friend stayed behind to speak with the manager, who initially offered only 30% off my next visit-as if Id ever return. After a long discussion, they finally agreed not to charge me for the pedicure, but that doesnt erase what happened.
This experience highlighted a major safety concern: the staff seemed unprepared to handle injuries in a hygienic, or professional way. In a setting where infections can easily spread, this is unacceptable.
