1 /5 Ivana Mujica: NO CONSENT AND INFECTION!!
I had came in for a pedicure before spring break and ended up in a very uncomfortable not only for me but for my daughter. Connie kept being rough, cutting me with tools and burning my feet. I did redirect her a few times. Towards the end of my pedicure I realized it was because she had an appointment waiting for her. I work in the service industry and I WOULD NEVER speed through any interaction to get to my next appointment. I simply dont overbook for greed and then on top of that give poor service. Shame on you, Connie.
NEXT TO ME was my 14 year old daughter. She has a very hard time wanting any services. She agreed to a nail polish change. I was charged for a pedicure and my daughter had to endure an infection caused by Hien.
HIEN went ahead and my daughter a pedicure and also began using foreign objects to cut and remove a side of my daughters nail. My daughter did not complain of any discomfort OR in frown toe nail PRIOR to us walking in the door. I myself, have been going here for years.
I know whenever I request for the sides of my nails to be cut, the person performing the pedicure will let receptionist know. Receptionist will then walk over with a clip board along with a consent form. No form was presented OR ACKNOWLEDGED. We never request any additional services. My daughter reacted at one point. When I looked at her I could sense discomfort and of course, as her mother I ask Hien what she was doing. She then stopped what she was doing and quickly finished nail polish change.
When we walked out, I kind of had a feeling that that would be the last time I would be coming here. My daughter ended up with a nasty infection during spring break, which delayed us from plans that we had out of town at a resort I reached out to staff and management. This was weeks ago. I keep getting the runaround. The owner and business partners decided to pretend this never happened. I say this because no resolution ahas been offered as of 4/8/2025
Staff let me know that the business owner was "very busy " and after getting no response I went ahead and went to this location to demand some answers. I spoke to the owner over the phone as she resides in a different country. She let me know she had to speak to her business partner and review footage. Ill attach pictures of infection for credibility since these facts are being questioned. Its now been one month since this incident and I got no resolution. This happened almost a month ago and I never got a resolution, no acknowledgment, no refund. My daughter had to be medicated with antibiotics due to this infection on top of that because my daughter was punctured with a metal object. Her pediatrician advised that she get a tetanus shot.
This is unfair, cruel, and malpractice do not support this entity. As all you are is a transaction again no consent and no acknowledgment. This salon recently boasted on expanding in size and lured clientele in with a promise of a gift card. Instead they should invest money back into employees to become knowledgeable, clean and abide by TDLR.
When I went in, I requested to see the license of the person that performed this on my daughter. They went back-and-forth because they couldnt even find her license where it should be. Do your research.
THIS TOOK PLACE AT AUSTIN LOCATION BUT IT CAN HAPPEN FREE OF CHARGE AT BOTH LOCATIONS
