Onyx Nail Bar - Highland Village (TX)

2 /5 Nathalie Dollar: I want to preface this by saying I have been to Onyx multiple times and have always enjoyed my experience. I typically visit for pedicures and have consistently appreciated their fair prices, great service, and the unique touch of offering drinks to enjoy during your appointment. For those familiar with Onyx, you know they provide a drink menu when you arrive, and your selection is delivered to you while waiting or during your service, it’s one of the things that sets them apart. (Instead of getting just a basic canned soda or box wine) That said, my most recent visit was disappointing. During my pedicure, I ordered a Vietnamese coffee, which was served iced. Unfortunately, I later noticed a serious issue: there were gnats in the drink. They were in the ice cubes, around the mug, and floating in the drink itself. This was incredibly off-putting and not something I expected from a salon that prides itself on creating a high-end experience. I didn’t bring it up during my appointment because I tend to avoid making a fuss and felt there wasn’t much the staff could do in the moment. However, I do believe it’s important to share this feedback, especially with the owners, so this issue can be addressed. As a “nail bar,” cleanliness and drink quality should be held to a high standard. It displeases me to leave a poor review, but for now, I’m giving Onyx 2 stars. I hope this feedback serves as constructive criticism and that improvements are made. If the issue is resolved, I’ll happily adjust my rating in the future because I truly do value what this salon has to offer.

1 /5 Odyssey olmos: My experience was not at all what I was looking for or expecting. I had an inspo picture of the nails I was wanting and showed it to 3 nail artists who saw it and passed on me as other people were tended to. It took 25 minutes for me to get a nail artist who said they were able to do the inspo pic who then said that I should do dip and left because she didn’t do dip. The next man I got then proceeded to do acrylic on me. I figured as long as they said they can do my inspiration it was fine. As we finished they brought out the pearls they said they had and they then realized they wouldn’t be able to do my full inspo pic after all. If I had been told this prior, I would have chosen a completely different idea. I paid over $100 for french tip nails and was also charged a “clear gel” charge, which I didn’t realize they could even charge to just add a clear coat. Overall my experience was frustrating and if they had communicated with me, this could have been resolved. The nails also came out chunky and uneven. Please go support your local nail techs if you are looking for someone to do inspo pics. I have attached my nails, the inspo, and my receipt.

1 /5 Bryan Hallie: UPDATE: I’ve previously left a review about my nails and they looked really good. However, I will not be coming back here for a pedicure ever again. Today I came for my third time here getting a pedicure for my grandmother‘s birthday. The woman that did my nails was very nice, but did not speak any English at all, which typically I don’t mind. However there were a few times when she was hurting me with the tools, and I said stop, but she didn’t understand and didn’t stop so I had to pull away. Then it came time for the massage, there was not really any massage at all. It was just very light rubbing in lotion, which isn’t the massage kind of the whole point of coming to get a pedicure??? I could just paint at home myself but I can’t give myself a massage. The next part is why I’m so upset. She painted 3 toes with a green color that I picked, I didn’t love it on my toes so she took it off (no problem), and I decided instead on the color that my mom used next to me which was a light pink. My mom’s toes looked very nice and neat, mine however did not. The paint was extremely thick and messy, so the manager came over and offered to re paint them. I said yes hoping I’d leave without having to redo them at home. She did a better job but told me that because the other nail tech didn’t file down my cuticles enough, close to the skin was just very bumpy (noticeably). At this point, I did not have time to take the paint off and have them file it down more and repaint. So I decided to leave because I had to pick up my daughter from school. When I checked out, there was no offer for discount only saying that next time they would do better I responded that this is the third time I’ve been here and had not great experience with pedicures and that I would not be coming back there was no response. Do with this information as you will, but this would not be my first second third or even fifth pick for a pedicure. Bella just did my nails and she was SO GOOD. I am SO picky, but she paid attention to what I said I wanted and absolutely has an eye for detail. I hate spending money on stuff/services that I feel aren’t worth it or that I could do myself, and I can confidently say I would pay for nails again but ONLY with bella!!

2 /5 Camilla: after only a week, a nail already came off randomly without hitting it on anything. This is not the first time at this salon where my nails have come off less than a week after getting them done. Not only this, but the extension also ripped off half of my natural nail (as shown), I am very disappointed and dont know if I will be returning.

5 /5 Dalena Ho: First off I just want to say that I don’t usually write reviews but this place deserves one! Took my best friend here on a weekend and it was busy! Luckily we made reservations ahead of time and didn’t have to wait long. The check in process is very quick and easy and they even have a mini bar area you can wait at! We got our pedicures done while he got a manicure and I got an acrylic full set at the same time! They were very efficient. Our nail techs were also very friendly and sweet; light conversations, regular check ins to make sure we were comfortable and a complimentary drink. My nails came out so pretty and clean. I wish I had taken a photo. My best friend loved the whole experience and told me to take him again. Needless to say, we will be back!