2 /5 Nathalie Dollar: I want to preface this by saying I have been to Onyx multiple times and have always enjoyed my experience. I typically visit for pedicures and have consistently appreciated their fair prices, great service, and the unique touch of offering drinks to enjoy during your appointment. For those familiar with Onyx, you know they provide a drink menu when you arrive, and your selection is delivered to you while waiting or during your service, itās one of the things that sets them apart. (Instead of getting just a basic canned soda or box wine)
That said, my most recent visit was disappointing. During my pedicure, I ordered a Vietnamese coffee, which was served iced. Unfortunately, I later noticed a serious issue: there were gnats in the drink. They were in the ice cubes, around the mug, and floating in the drink itself. This was incredibly off-putting and not something I expected from a salon that prides itself on creating a high-end experience.
I didnāt bring it up during my appointment because I tend to avoid making a fuss and felt there wasnāt much the staff could do in the moment. However, I do believe itās important to share this feedback, especially with the owners, so this issue can be addressed. As a ānail bar,ā cleanliness and drink quality should be held to a high standard.
It displeases me to leave a poor review, but for now, Iām giving Onyx 2 stars. I hope this feedback serves as constructive criticism and that improvements are made. If the issue is resolved, Iāll happily adjust my rating in the future because I truly do value what this salon has to offer.