North Big Spring Family Care - Midland (TX)

1 /5 Cynthia Alston Wood: Let me first say this in no way reflects on Lori Reeves, Myra, or her side of the office. They have always been thoughtful, competent, and professional and my whole family feels well looked after by Lori and her staff. Unfortunately, Lori was not available when we called last week to schedule an appointment for my oldest child, who also happens to be on the spectrum. He simply needed an ear irrigation to help an uncomfortable and frustrating wax blockage. He was scheduled with another provider in the same clinic, Cindy. Now my husband is a fully disabled war vet who is treated at this same clinic for memory issues related to his service, but he now repeats everything and writes it down when told appointment times. Last week he was there in person for his appointment and was told 1:30 appt time for our child and he immediately text me that and put it in our family calendar app. Upon arrival today ( before 1:30 ) he was stopped at the front desk and asked to provide our son’s social security number. We have never been asked this before and he had to call me to look it up. I found it and he relayed it to the front office staff. Only then did they tell him sorry. Cindy says your appointment was at 1:15 and you weren’t here so she won’t see you. Now mind you. I had to see this woman a month or so ago and I had to wait on her 35 minutes past my appointment time yet managed to do so with grace and without deciding to be an awful human about it. Now I’m here trying to validate actions I can’t excuse to my child who is uncomfortable and has been for days, who we just told to “make it until Monday” that doctors really are good people meant to help but this one.. well, maybe not her. So if you have someone on the spectrum, need a bit of understanding or compassion, or are a veteran family DO NOT accept an appointment with Cindy at this office. If she’s in a mood she might just arbitrarily refuse to see you for a random made up reason YOU or your child had zero to do with. We already have another appt scheduled with Lori at her earliest availability and will never let our kids be scheduled with anyone else here.

1 /5 Camille Reynolds: They were absolutely terrible I came in two weeks ago for a swollen throat I had already had for a week before and now that Im done with the medicatio I cant stop coughing and I can barley breath so I did a telehealth and the doctor laughed at me and said "when you feel like this youre cough should last 2-3 weeks and the reason your chest hurts is because its sore" and everytime I would come on they would treat me like a child and rush everything.

5 /5 Jorge Garcia Ruiz: Dr. Montero’s whole medical and office staff is amazing!