Midland Womens Clinic - Midland (TX)

1 /5 Mike Kosmo: Dont let the nurse Taylor deal with you. All she does is make inappropriate jokes about serious matters, doesnt actually give any information when asked, hardly knows what patient shes talking to as if she cant be bothered to look at records before speaking (and has revealed private patient info to us from other patients due to this). Absolutely horrific. Our actual doctor was great, but if Taylor comes stomping with her ear bleeding laugh, run.

1 /5 Kelly Morgan: There are a lot of red flags about this clinic that should give new patients pause. It is a large facility and while there may be good doctors, it is very difficult to get clear, consistent, and accurate communication. While I did not care for the doctor I saw, the office management has made continuation of care and transmission of medical records from their office immensely difficult. When trying to retrieve medical records, no one would talk to me until the office manager, Jody, pulled me into an office to tell me she had my records but would not release them to me and I needed to leave or she would call the police to have me removed. This was a malicious power move punctuated by the records being printed and made available as soon as the clinic was open the next morning with only a portal message that I could pick them up from the front desk- no phone call from anyone to go over any of the results they had been witholding. This is not a patient-centered care facility and they are not interested in patients who ask questions or advocate for themselves. I will never return.

2 /5 Freak of Nature: Front desk ladies and the nurses are very nice! The doctor is got however... I was not impressed. He came into the room assuming he knew everything, telling me the plan he decided would work. This wouldve been fine had he came in and just asked what was wrong, instead getting half the story from the nurse and assuming he knew my issues, talking for a good ten minutes before I could tell him what was ACTUALLY wrong with me. Oh!! And drink a whole bottle of water before an ultrasound! Wish someone had told me that so I didnt have to wait and extra 30 minutes and chug as much water as I could. Also when I got said ultra sound, the doctor came in (different than the first) and she acted very dismissive? Like "why are you even here?" Kind of feeling. Idk i was not a fan of this place.

2 /5 Katie Miller: The facility is clean and mostly efficient. Just be careful because they will schedule you for appointments without asking. If you dont remember to call to cancel, you will be charged a fee when you dont show up. While they do try to reach you about the appointment, I am still very disappointed with this business practice. It should be up to the customer to schedule visits, instead of randomly scheduling them and requiring them to cancel. People shouldnt be penalized for not cancelling appointments they didn’t even make. I wont be going back because I dont trust them not to do this kind of thing again. 2 stars instead of 1 because Dr. Viney & Nurse Jamie were amiable & knowledgeable.

1 /5 Catherine !: I scheduled my annual for a Monday, because I don’t work Mondays. When I got home I realized that no bloodwork had been drawn at my appointment. I messaged the nurse, asking for an FSH test. At the time I still wasn’t sure if bloodwork was supposed to have been drawn, and I had forgotten to ask the doctor for an FSH test during my appointment. The nurse responded by saying that she was away when my appointment was over, and had the doctor mentioned any other bloodwork? The doctor had not, so they scheduled me to come in for the one test I requested on a Friday. When I went in that Friday, I still thought that maybe the doctor would add a full work up to the one test I requested, and I asked the phlebotomist if I was only being tested for one thing, or if it was a full panel. She said it was just the test I requested, so I left as little confused and frustrated. When my visit summary was made available online, it listed bloodwork for blood sugar as well as a lipid panel as work that had been done at my annual. I again messaged the nurse, asking if I was missing something, since it looked like bloodwork was supposed to have been done. She replied by saying that the doctor didn’t order bloodwork because I requested just one specific test, and nothing else. This was really frustrating- I hadn’t remembered to ask the doctor about that test during my appointment, and had only spoken to the nurse, Austin, about it. I pushed further, asking why two two different blood panels were listed on my visit summary. This time the doctor wrote back, saying that those were auto-populated fields in the form, that if I wanted bloodwork done I could come in and have it, that bloodwork is usually done as part of an annual exam, but that her notes indicated I had been offered bloodwork but declined because I didn’t want to go to work after having given blood. I don’t know why I would have said this on a day I was off work. I also don’t know why I would be going into work at noon, given that my call time at work is between 4-5 am. I responded that I did not refuse bloodwork, and that I would like it. So much time had lapsed since my appointment that my insurance would no longer cover bloodwork at MWC as part of my annual. My insurance will cover bloodwork any other time of year at a specific lab called Quest Lab, so now, in order to have my bloodwork done, I have to pick up the order for the bloodwork and drive all the way to the Quest Lab in Odessa to have it done. Yesterday I went in to pick up my labs. Instead of having them printed out, Austin handed me a handwritten order for labs. When I asked her to confirm that my bloodwork had just been forgotten, she responded by saying “I don’t know! But maybe it’s better since your insurance won’t cover it anyway!” I told her my insurance does cover labs as part of my annual exam, so she said “wait a second,” and turned to get help from Missy who does the scheduling. Missy was in the middle of a conversation with another patient, so I sat and waited while that conversation came to an end, about five to ten minutes- long enough that the office staff began to ask if I was being helped. Austin asked how long a patient has to get bloodwork done “if they don’t have it done at their appointment.” I interjected here that I HAD wanted it done, but no one listened to me. Missy said it varies insurance to insurance, and that I’d have to call mine. Satisfied, Austin stood up and told me “SORRY GIRL☺️”. I had to turn around and leave. I was so emotional. When I called later to complain, the phone was handed to Missy. I love Missy, and she’s no doubt a valued member of the team at MWC, but the best she could do for me was to get the manager to “just this one time” remove any cost to me to have the labs drawn at MWC. She also changed my provider, which was weird because I never asked for that. I’m now looking for a new doctor as I experience unscheduled bleeding.