4 /5 Ann Nix: When one of my grandsons underwent over 20 hours of surgery over multiple weeks to remove a tumor in his face and neck at Texas Childrens Hospital, the hospital did everything it could to make life easier for us, his parents and his siblings, while keeping him safe. As an urgent patient at Texas Childrens Hospital, my grandson had virtually no wait time for appointments and surgery. His first appointment was within 14 hours after his tumor was discovered in Nacogdoches, Texas. In four weeks, he saw multiple specialists multiple times, was operated on during a holiday weekend, was operated on in the middle of the week, and was never kept waiting for life-saving care. The doctors, at Texas Childrens Hospital, saved his life. The hospital is clean and well-maintained. Valet parking is validated (free) on surgery days. On other days, valet parking was $13. During surgery, there are lounges where the family can get free coffee, tea, and snacks. There is a Ronald McDonald House on site, for discount lodging. Recommended! (Note: My grandson rotated through three separate buildings at Texas Childrens Hospital, but all are connected into one huge medical complex).
Update: My grandson Eedan is at Wallace Tower, for a follow-up appointment at Ophthalmology. As usual, the staff was fantastic, and the building was clean.
Update: I am at the Wallace Tower again this morning, with two grandchildren for two appointments. The line for the COVID screening questions, to be told "no weapons in the building", to get masks and to get wristbands are extremely long and unnecessary. Its frustrating to wait in line with people who 99.9-percent of the time never wear masks and who wouldnt report any COVID symptoms or weapons on their person, which would keep them from getting necessary medical care, to enter the building. If Texas Childrens Hospital insists on throwing up this additional barrier to prompt medical care, they need to have more than two people processing patients and their families when the line wraps around the lobby.
Note: If you are not the parent or legal guardian of a minor, Texas Childrens Hospital now requires a separate dated note, from a parent or legal guardian, for every appointment, whether or not the original note says that its in effect until revoked.
