1 /5 Rudra Godar: I recently visited this clinic for my daughter’s urgent check-up as she was suffering from the flu and a fever. We arrived at 9:05 PM, but unfortunately, they informed us that the urgent care service closed at 9 PM. Since it was a Sunday and most urgent care centers were already closed, we had no choice but to accept their emergency service.
Before starting treatment, they checked and verified my insurance. However, they did not inform me about the insurance coverage. We were in the clinic for about 10 minutes, during which a doctor prescribed medicine. When we went to check out, they told us the bill was $1,100, stating that the insurance did not cover anything. We were shocked to hear this. We requested to reduce the bill to $100 or $200, but they denied our request.
I paid $100 at that time and was advised to call the billing department. When I did, they told me they couldn’t do anything until the bill was processed. I suspect they will send a bill for the remaining amount.
I understand that I should have been aware of my insurance coverage. I had already requested a plan change during enrollment, and my provider assured me that it was processed. Unfortunately, it wasn’t, and I was unaware of this. I’m now working to change my insurance plan, as this situation could have been avoided if my plan had been updated as requested.
Moreover, I believe the clinic should inform patients about their insurance coverage before starting treatment. This would help avoid unexpected and overwhelming bills.
