Lonestar Endoscopy Center Flower Mound - Flower Mound (TX)

5 /5 Donna Spencer: Wow. The team here made me feel comfortable, relaxed, and kept me informed at each step of the process. Everyone was friendly, efficient, and professional. It was clear they work together to provide the best care. Highly recommend them.

5 /5 Anil P: Efficient and Quick is how my experience was at the clinic. Communication prior to the surgery was excellent - provided all the steps in detail to be ready for Colonoscopy. Highly appreciative of the staff - Jamie, Dana, Amelia, Laine, Tonya and Noah. Dr. Mehta explained very clearly the procedure and then went thru the findings in post-op. Overall experience is real quick and was back at home with no issues.

1 /5 Marie Tirado: Incompetent insurance handling. Worth the read unless youre filthy rich and like to loan your money to an Endoscopy Center interest free. I suggest you find a location that knows how to address medical insurance. I booked my appointment, did the colonoscopy prep - what fun! Arrived for my procedure only to be told my appointment was cancelled because Lonestar Endoscopy Flower Mound did not accept my insurance, um, I am insured with BCBS, you know, the one thats on the Lonestar web site as Insurance they accept. I called BCBS Customer Service and had them speak with Lonestar Endoscopy, the representative explained that I was fully covered for this preventative procedure and that Lonestar Endoscopy WAS on the approved list as the procedure location as well as my doctor. Lonestar Endoscopy forced me to put almost $2,000.00 on my credit card to pay for the procedure or they wouldnt "fit me in" Well, that was back on June, 11, 2024.... Low and behold! Lonestar Endoscopy somehow BILLED MY INSURANCE for the procedure, after I ALREADY PAID FOR THE PROCEDURE! Hmmm, pay by cash or credit card or go through the prep for the procedure again. Lonestar Endoscopy was fully reimbursed by BCBS on or about July 24, 2024. So, now theyve been paid TWICE for the same procedure. Ive made many calls to inquire about my refund, they keep saying its being processed again and again. Ive been dealing with this run around since June 11, 2024. Today is September 9, 2024 itll be 12 weeks soon. Lonestar still has my money. Why on earth bill my insurance that you said you dont recognize because you are out of network, when you are NOT out of network 12 weeks of calls, inquiries, fighting with my insurance when in fact they paid Lonestar after I paid, wheres my money, wheres my interest charged to my credit card?

1 /5 Kelly Tucker: Horrible experience at the Flower Mound location!!!!! No regard to your time. No regard to your privacy. No communication of running behind, they just expect you to sit and deal. My husband was told he had to check-in one hour early, got there at 9:30 for a 10:30 procedure. He didn’t get called back until 10:35, after the time his procedure was scheduled to actually start…and that’s only after inquiring twice. They tell you to check in online, then make you do it again on a large touchscreen facing the open waiting room, entering your license and social security number for everyone to see, unacceptable in this day and age. What was the point of online checking in? Why do they tell you to enter same information again, but in front of everyone to see on the large touchscreen? They also won’t allow anyone but the patient to go back, my husband was called back and had to prep and sit and wait more time by himself. While we were waiting in the open waiting room, twice, an employee came out to speak to people (not us) asking personal questions to them in front of whole waiting room, loud enough for everyone to be nosy and listen, they have absolutely no regard to people’s privacy. There was a lady with a 10:15am appointment, got there at 9:15am, she had to inquire multiple times, she finally got to go back at 11:05, just for the pre, who knows how much longer once she got back there. We will NEVER be back, we will NEVER recommend this place!!

5 /5 Brijesh Shah: Very well managed facility. You can literally check in at the front desk on your own by scanning your license and insurance. I arrived at 11:45 for my 12:30 apt. They took me in within 10 minutes. Got me ready for the procedure, explaining everything in detail. Then, Dr. Mehta came and briefed me about the procedure. After the procedure, Dr. Mehta again visited me and advised me on what he did. He is so good that I had absolutely no pain during or after my colonoscopy. The staff, RN, CRNA were always smiling and very caring. Thank you Dr. Mehta and the whole staff.