5 /5 Jenny Philemond: Ive had THE best experience with Katie in service here. My car broke down on me one day and I decided to tow it here after reading all the good reviews. My car needed major repairs, which is never news you want to hear. Katie communicated with me clearly every step of the way, set me up with a loaner vehicle, and let me know exactly what needed to be done now and what was coming up soon. This is the best experience Ive ever had with an auto shop and made the situation way less stressful. l ended up getting another car and Genuine Auto is the only place Im ever taking it. Im so glad I found this shop. Thank you Katie for your help, kindness, and professionalism!