EurAuto Shop - Plano (TX)

5 /5 Jimmy Le: I brought my Audi in for a comprehensive vehicle inspection on March 3rd with a few concerns, one of them being that the coolant level was below the minimum line. Less than a year ago, I had the coolant water pump replaced at this shop, so I wanted them to check if the issue was related and potentially covered under warranty. They suspected a heater hose leak as the cause. When I picked up my car, I asked them to top off the coolant. However, once I got home, I noticed coolant sputtering from a hairline crack in the expansion tank — which turned out to be the actual source of the leak. This critical issue was completely missed during their inspection. More concerning, when I later changed my oil, I discovered that three underbody panels were missing from my car. I had unknowingly been driving without them for nearly a month. No one at the shop informed me that the panels had been removed or that they failed to reinstall them. It is unbelievable to know that someone who worked on my car ignored the fact that they did not reinstall my panels. I originally trusted this shop because of their high ratings and even returned to them for multiple repairs. Unfortunately, after this experience, I can no longer fully trust them. *****Update: After I posted my review, Jon, from Euro Auto, reached out to me the very next day. He apologized for what happened and let me know he’s using it as a learning moment for his team. You can tell he really cares about his business and how his customers feel. Jon went out of his way to make things right and offered great customer service to earn back my trust. I really appreciate that kind of effort, and because of it, I’ll be updating my rating of Euro Auto.

5 /5 Betsy Brecheen: EurAuto is amazing! The great experience began when Nolan provided me a ride to the rental car company and stayed until he was sure that I was taken care of. He kept me informed of the needed repairs and the time line. Because my car needed an additional repair after they were done, they transferred it to the dealership for me. Their awesome customer service continued even after it was no longer at their shop. Nolan stayed in contact with the dealership and provided updates to me. When my car was ready, he had a Lyft take me from the rental car facility in Plano to the dealership in McKinney. Amazing! The repairs to my car were done with accuracy and skill, and the customer service was above and beyond!

5 /5 Texas Made: Great auto shop to take your foreign cars to get excellent service at a reasonable price. I only take my Porsche to this shop for all my car needs. The staff is always friendly, and getting my car serviced is normally pretty fast. My car is normally done on the same day that I dropped it off. They offer free Uber rides home and free Uber rides back to pick up your vehicle. All around great auto shop.

5 /5 Darien Ha: I have brought my 2015 e350 here twice. While it’s not the cheapest, I’d rather pay a little more for trustworthy work. Shark was great, communicating at different key points, and even sends you a ride to/from EurAuto. Definitely good people to have in your corner, you can come here for your Euro needs.

1 /5 ty bates: I took my car to Eurauto on January 3, 2024 for an aggressive shake which I thought would lead to a motor mount replacement, but they had my car for 7 months. Story time. While they had my car, they suggested that they replace my vacuum pump, coolant system, front control arm bushings, spark plugs, and more, I believe. I said yes to a good majority of items as my Range Rover had almost 100k miles. While tackling the fixes, they managed to make my car even worse. They gave my car back to me 3 times hoping to wipe their hands clean of the car, it always came back still shaking, my car once arrived sideways as pictured below. They even had their “best” “mechanic” quit on the job while they had my car. I would continue to bring the car back to them and fix it as I spent $7k on repair to get it right!! I repeat, $7,000. They had my whole car torn apart as shown below and had my car for a total of 7 months. It still wasn’t back to normal, still had a shake and I would have to turn it off and back on upon each cold start. A year and a half after the initial issue, I took matters into my own hands and thought to replace my fuel injectors. Pictured below is the old injector and a new injector. Who in their right mind would see this injector and think it is okay to put back into a vehicle? My car now runs and drives with no shake and no need to turn it on and off anymore! I will forever boycott Eurauto and encourage everyone to steer clear of this place.