CHRISTUS Santa Rosa Emergency Center - Creekside - New Braunfels (TX)

5 /5 L Forest: The absolute best emergency care I have ever experienced. The Dr.s were kind and compassionate and worked quickly to treat my symptoms, all the medical staff are top notch! Will only come here for emergent care the other locations pale in comparison. Only issue was the front desk person she was rude and kirk, when someone is visibly suffering its really hard to be treated like that.

3 /5 Graham Trull: While the staff and care we received was great, we feel like we were taken advantage of... Brought our 1 year old in with a very high fever and they were able to bring his fever down using Tylenol and providing liquids. We were only there an hour or two and ended up being billed around $2,000. Roughly $1,000 was for general care and another $1,000 was billed as an "anesthesiology fee". We didnt have any anesthesia needs, but apparently one of the doctors that oversaw our sons care was an anesthesiologist and they billed as such. I understand an ER visit isnt going to be cheap, but billing for a service we didnt receive, just because they "could" felt like a ripoff. For comparison, we just had a 2 night stay at the hospital in Austin at Dell Childrens with our daughter and they only invoiced us $400.

2 /5 Amanda Bochmann: Been to this ER twice this week and it definitely needs some attention. Cleanliness is not there. There is no urgency. The knowledge of their staff is questionable. Definitely wont be going back after this week.

3 /5 Christina Hull: I was referred here by my primary care physician for a chest xray for pneumonia. I called MULTIPLE times only to get hung up on TWICE before encountering a wonderful woman who took the time to listen and informed me I would be able to come in before 4 pm. Long story short— I was turned away at the desk. Drove 15 minutes to the other location and it was closed for the day. I was so irritated I never got the xray. Thankfully this was months ago and it looks like I didn’t need it in the first place.

1 /5 Ashley Marshall: I would give this place 0 stars if I could. I came here for help after being told by Texas MedClinic that they werent equipped to help me and that this place will be able to assist. I paid my copay to be seen and when I finally encountered a doctor (Doctor Lee I believe his name was) he laughed in my face, told me that Im not a real emergency and told me that he wasnt going to help me. Then the doctor discharged me and asked me to leave while in tears. This place is a joke, they charged me almost $1000 to be seen then laughed at me and told me to leave. DO NOT USE THIS PLACE!!!! PATIENTS SHOUDLD NOT BE LAUGHED AT AND SHOULD NOT BE DENIED CARE WITH NO SERVICES RENDERED AFTER PAYING TO BE SEEN!!!!