The Best 13 MEDICAL SERVICES near New Braunfels, TX (Part 2)

Sammy Hale I love my Dr. (McGinnis) and the care I get from her, but try getting someone to call you back? Not going to happen. Any billing questions go to a nurses answering machine and she doesnt call back. EVER

billy lacy Been using Carlos and Ben for years, Nathan before Ben. Wonderful doctor, PA, wonderful staff. Cant say enough good things about them.

Joe Merry The care received was excellent. The nurses and aides were friendly and professional. The therapy staff payed close attention to the very specific strengthening needs of each individual patient. The cleaning staff were friendly and kept the entire building spotless. My highest praise goes to the food service staff. I believe they are the binder that brings everything together. They not only cater to the needs of each patient but also provide extras for the staff bringing everyone together with a common interest…Good Food. The chefs believe good food with a smile contributes in a big way to healing, and I believe they are right!!! This was the only hospital stay I ever had that I gained weight.

Terry Skinner I just spent 9 days at PAM Health Specialty Hospital. I would recommend this facility to everyone. Wonderful staff, nurses, PT, OT and Speech Therapists. The food was excellent. I’ve stayed at four different rehab facilities, and this place is by far the best. You or your family member will be in safe hands.

Patrick Dominic Consistently long wait times. It amazes me that patients are disrespected in this manner. Please consider scheduling to meet demand or at least contact patients ahead of time that you are running late and by how much. Our time is just as important as yours.

Marina Behar Dr. Sreedevi Daggubati, MD is my Moms Dr. This office is Very Poorly run. My Mother was admitted to ICU due to their negligence. I called the office with her severe symptoms and they took a message and later send a generic email with "advice" including a fiber supplement- my mom was having severe diarrhea every 15 minutes and hadnt kept even water or her medication in going on 2 days. Its been 2 weeks and they still have not called us back with a plan on how to move forward with her care. We have been calling every day since her admittance to the ICU. Take your loved one elsewhere Cancer is enough to go through already without these uncaring people that are at this office that only see you as a Dollar sign. Ill be suing them for negligence. My Mother now will have lasting effects from going Septic for the rest of her life. Had the office told her to go to the ER sooner it wouldnt have been as severe. I am issuing complaints every where I can and warning and sharing with anyone and everyone. Id give Zero stars if I could. Dont trust your loved one with an over booked office that just wants a Payday.

Jo Mendoza Dr. & Nurses were thorough with checkup at ER. Only complaint is that I was told there were no rooms/beds available. Waited in waiting room & hallway next to an open trash can.. waited a little over 5 hrs. But other patients who arrived after me were given a room. No privacy during consultation with Dr or RN. What happened to HIPAA/PHI? Went to restroom & there were several beds empty. I am a paying customer with health insurance & a job. Do not think I will be returning to this ER again. I hope you dont charge me for a room I was never in/used!!

Brandon Marrs The medical staff in the ICU were THE BEST group of doctors and nurses that I have ever personally been around. They were outstanding in their communication, attentiveness, and compassion for my niece Layla and our family. I will never forget them, and will always appreciate them❤️

L Forest The absolute best emergency care I have ever experienced. The Dr.s were kind and compassionate and worked quickly to treat my symptoms, all the medical staff are top notch! Will only come here for emergent care the other locations pale in comparison. Only issue was the front desk person she was rude and kirk, when someone is visibly suffering its really hard to be treated like that.

Graham Trull While the staff and care we received was great, we feel like we were taken advantage of... Brought our 1 year old in with a very high fever and they were able to bring his fever down using Tylenol and providing liquids. We were only there an hour or two and ended up being billed around $2,000. Roughly $1,000 was for general care and another $1,000 was billed as an "anesthesiology fee". We didnt have any anesthesia needs, but apparently one of the doctors that oversaw our sons care was an anesthesiologist and they billed as such. I understand an ER visit isnt going to be cheap, but billing for a service we didnt receive, just because they "could" felt like a ripoff. For comparison, we just had a 2 night stay at the hospital in Austin at Dell Childrens with our daughter and they only invoiced us $400.

Molly Peterson I see Grace Family Medicine has two Google pages so posting my experience on this one as well. I have still yet to receive my signed consent form that I have requested 4+ times. I was a patient of Dr. Lees for 5+ years and now being refused medication because I saw another medical provider, even after providing ALL medical records that were requested by Eleanor. Eleanor is incredibly rude and unprofessional. I will be taking this matter to the Texas Medical Board. Eleanor, I see that you can respond on Google. Could you please respond to my email and send my records. It’s the law.

Melinda Jacquez Dr. Lee is a good doctor. The office staff is horrible. I understand they deal with the public. However, this is where professionalism comes in from patient to patient. This staff does not have it. Just goes to show you, the reply received for my review. Neither apply to me. Professionalism needs to take place in that office. Its hard to be delinquent on an account when your office owed me money. And it takes over two and a half months for a refund. And given excuses as to why you couldnt refund me. My PT referral took weeks to get called in, i was told it was getting called in that day. RX was never called in to the pharmacy. The fact that you are grouping me into one of these categories shows lack of professionalism.

Martha Mendez Called to get a prescription filled for my 91 year-old mother. The automated system says to call the pharmacy or log into patient portal for refills. The pharmacy said they need a new prescription for the meds before they can be refilled. Logged into the patient portal, and the system said "Unable to login. Please try again at another time." So I called the office and left a message. Thankfully, I am able to be my mothers advocate. How do seniors, some with limited tech skills and no one to advocate for them, navigate this rodeo?

Gary Webster This place is a total waste of time! The wife had a terrible time trying to make an appointment. The office said they would call to confirm it, we received no call. On the day of the penciled, unconfirmed appointment, we tried to call the office again without any luck. We arrived at 1.40 for the penciled in 1.45 appointment, which was the first one after their lunch break. We paid our copay and sat down. 40 minutes later, the wife asked how long it would be, the response was stunning, "it is usual for the doctors to be 30 minutes to an hour late on appointments because of overrun from previous patients. When I asked how that was possible as we were to first appointment after their lunchbreak? The very rude receptionist then snapped, "we are a specialist clinic. I am not sure what that has to do with our appointment. In my oppinion, THESE PEOPLE SIMPLY DO NOT CARE!

James Munden Practice was much better before Christus took over; this corporate medicine is cold and impersonal. Wait times for appointments are absurd (nearly 60 days, even if youre sick) and the only alternatives are to call every morning and pray that they have a cancellation, or go to an urgent care and hope that they take your insurance.

Demetrius Rodriguez Garbage! service here is terrible do yourself a favor and go somewhere else. If you call and tell them your running late they will say it’s fine then when you arrive they go ahh no we need to reschedule. hahaha very disappointing

Erik The doctors here are great. The nurses will not listen to what the parents want. They love telling you your kiddo is doing fine until THE LAST MIN before check out where suddenly its this huge deal and oh wait you have to stay another day. Nurses will not listen to simple requests and get irritated when you want to change very minor things. I cannot express how little faith I have in this hospital going forward. A total and absolute disgrace to the medical community. I would love to speak with someone in charge of the maternity department to express my feelings about our bad experiences with both of my children that were born here. Also, nurses that are 38 weeks pregnant SHOULD not be in charge of patient care when they cant remember basic things like their stethoscope or which room needs which. Completely unacceptable.

Nhi Vuong My mom went to cardiac rehab for about 2 months here and all the staff was so helpful. Sometimes we couldn’t make it but they always tried to reschedule for us the nearest day if they were available. Nurse Brandon helped my mom a lot with all the excercise and she got better and better very fast. We were so happy that my mom had her rehab here. Thank y’all so much!

J Hanselman Been going here for years. Yes it was bought out and yes they sometimes have growing pains. But as a whole I’ve never had a problem and have a fantastic PC Doctor.

andrew moore called to make my son an appointment. Never spoke to a person at all. Immediately placed on hold with not so much as a please hold by the front desk. Waited over 25 minutes on hold and still no one picked up to even say please continue to hold. Understandably Dr’s offices are busy with the current situation of our country. But this was very unprofessional and rude in my opinion.

Josh Dyba Unprofessional. Will leave you on hold for hours. Had to call back multiple times. Doctors are always revolving there and usually never stay long term. Had some questions regarding general medical practices (nothing that would violate HIPAA) and they refused to help me or point me the right direction. Save yourself the headaches and time and go somewhere else.

Kimberly Meredith Medfirst has been my primary care provider for about 3 years. Of the 10 or so appointments I have scheduled for myself and my husband over these 3 years, 2 have NOT been canceled. Many times when an appointment is rescheduled, it’s canceled again. By the time they honor your appointment, you’ve waited a year or more to be seen. Extenuating circumstances happen and I am very understanding of this- but extenuating circumstances are the trend at this office.

Rachel Tiller My son needed staples because of a head injury. EMS, nurses, and the whole team were very kind! The place was clean and there was only one person in the waiting room at 3pm on a Wednesday. I saw nurses smiling which shows a positive work environment. Working in an ER can be stressful, and they had positive attitudes making us feel welcome.

Tejas Sweet Life -5 stars. I walked into the emergency room having chest and back pain and could not breathe compounded with shortness of breath. I started to black out in the waiting room and in the patient room. I asked a male hispanic-mexican nurse, "Please give me something for my back pain, I cannot breathe." He yelled at me and said," Are you talking? " Then you can breathe. I said, "Well, that work for George Floyd, didnt it?" I was later in a private room, and some woman doctor gave me an anxiety drug, Xanax, that made me black out. I was hallucinating when I woke up the next day. I could not find a doctor or a nurse on the floor. I did not know where I was. I felt I was still having a heart attack. I left the hospital and found my car. I hit a curb, damaging my fender, and got a flat tire. I walked into a library nearby and collapsed. Five days later, I woke up from a coma in ICU at another hospital. When asked why I left Christus, I said, "I didnt trust them" and what that nurse said to me. CHRISTUS Health is not committed to excellence in quality of care. In fact, one hospital kept asking for tests, they ran on me and would not send the results. I will not be addressing my horrible treatment and concerns with their Integrity Line.