1 /5 Maria Tirado-Anderson: I was assigned this office via my insurance, and went there as a new patient assuming that most or all of my visit would be covered. The staff was very young, and when brought back to my room to be seen I was put through a list of questions that took at least 20 minutes or more to get through about my entire health history for both myself, and my family. I then had my exam, and was told that having my ears cleaned would be recommended for my tension headaches. This very young girl, not sure she was even a nurse, was the one who cleaned my ears with a massive amount of TAP WATER, causing me a lot of pain. I was never told this would cost extra, or that it was even necessary. My ears continued to be blasted at least 10 times each, and then I left. A few days later I was in so much pain, that I had to visit an urgent care where I was prescribed antibiotics both orally, and as ear drops for a MAJOR ear infection clearly caused by my ‘cleaning’. To top it all off, I was over charged for my appointments, and an additional $80 dollars for the ear cleaning that caused my ears to be damaged/infected!!! I would NOT recommend this office, and now owe tons of money that I never planned on having to pay, and wasn’t even aware of until months later via a statement that made no sense at all. Very upsetting.
