UT Health Pittsburg - Pittsburg Glenn Storts: Incompetence or Intentional Behavior?
It has now been three weeks since I was told by a corporate-level employee that I would be contacted by personnel investigating the incident below … crickets. For those who have a similar experience to that described below, but suffer a negative outcome, consider this as UTHET having been notified that they have a problem (for a second time now, the original was routed to Steven Griffin, D.O. by UTHET Pittsburg). And, that problem recklessly endangered a Level II Trauma patient, either intentionally or through incompetence. The information and opinion below are true and correct to the best of my knowledge and remembrance of the events described.
The first paragraph, below, is my original Review of the UTHET Pittsburg ER that was misdirected to one of another UTHET staff by how the hospital system routes reviews. The second and third paragraphs are my response to the UTHET reply and request for additional information with the PCT’s and my wife’s name removed.
I brought my wife to the UTHET Pittsburg ER the morning of December 26th after having fallen and hit her head on Christmas. At registration, the intake PCT-Registrar (a former co-worker with a history of animus towards me) was polite but cold towards my wife. After taking my wife’s information, 74 years old, head injury, taking blood thinner, visible facial injuries, stated she was experiencing significant head and neck pain, we were told to take a seat in the lobby. I asked the PCT how long the wait might be; my wife interrupted me and stated again that she was on Xarelto. The PCT ignored my wife, told me that there was no way to know how long the wait might be, and left the Registration area. After about 20-30 minutes, during which time another patient was called to Triage and then called into the ER, my wife’s name was called, and we entered Triage. In Triage, it was immediately obvious that the nursing staff was unaware of my wife’s chief complaints (again, 74 years old, head injury, anti-coagulants, visible facial injuries, head and neck pain and taking a blood thinner … Level II trauma patient criteria), the nursing staff responded appropriate to the situation, C-collar, moved into the back and CTs, etc.. Thankfully my wife suffered no major injuries beyond swelling and bruising, especially after our delayed going to the ER. Kudos (and 5 stars earned) to your nursing, medical and radiology staff. I cannot say the same for Registration. How or why did an experienced Registrar ignore a patient with clearly stated, and even re-stated trauma criteria?
I did not note our arrival or other times; EPIC entries should provide the exact time to use when pulling video. Pittsburg still only has the ER Lobby cameras that were present when I worked security there. Concerns over the quality and placement of which was my downfall in employment with UTHET. Our final exchange with PCT [name withheld] occurred at the end of the registration process when I stood to go be seated in the lobby. As we sat down, my wife (a trauma nurse) commented that with her age, head injury and taking a blood thinner, she should be called to Triage within moments and was surprised that the Registrar had not picked up the phone and called back into the ER to inform them before she even finished registration. We stayed in our initial seats until the mother and small child on the phone became unbearable for [name withheld]. We then moved to seats adjacent to Triage near the TV. When [name withheld] was called into Triage, the nurse and nurses assistant (?) immediately responded when my wife told them what was going on. Our impression was that the pertinent details had not been entered or conveyed by the Registrar.
As stated in my review, the nursing, medical and radiology staff involved in my wifes care were outstanding (5-star). Thankfully, this was not a life-or-death situation where your Registrars gross failure to communicate pertinent, critical details would have or could have changed the outcome.
Texas Health Presbyterian Hospital Flower Mound - Flower Mound Jessica L: Absolutely horrible to work with. Billing is a complete nightmare. I have been trying for 5 months to get the billing straightened out with them. They forgot to tell me important information multiple times, they keep saying they sent the bill to my insurance and they have not. I had to give them my insurance information FOUR TIMES. Every time I call, I STILL have to give them the explanation that YES, I do have insurance, I have emailed you guys the card multiple times, and here it is again. This is the most ridiculous experience. The last time I had an emergency with them, it took 14 MONTHS to get it resolved.
Dr. Benjamin Linden, MD - Highland Village Amy C: Dr Benjamin Linden never disappoints me. After many years, he spends all of the time I need. He is a thorough diagnostician. He asks the right questions and recalls not only my medical, but also family history. Interested in my children and grandchildren. Talks about your life. Not just your illness. He is one of the real jewels in family practice. A wonderful human being.
