Jada Molina I am extremely disappointed with the services at this clinic. I switched from my previous doctor due to distance, but I’d rather make the drive than continue here. I have low iron deficiency , and over the summer, the doctor prescribed supplements. However, it took over a month to receive the medication, despite my repeated calls. Each time, I was told it was being sent, but it never happened. I had to move to San Antonio due to work & I still didn’t have my medication, and my mother had to go in person to remind them that I needed my prescription because I was feeling unwell without the supplements.
Recently, I injured my toes and called on Wednesday to schedule an urgent appointment due to the pain and bleeding. I was told they had no availability and was advised to go to the ER. After the ER visit, I called again to schedule a follow-up, and they finally gave me an appointment for Friday at 8 AM. I called at 8:03 to inform them I was running 8–10 minutes late, but they refused to see me, claiming their grace period is only five minutes.
In the past, I had been told the grace period was 15 minutes, yet they insisted it had always been five. I found this very frustrating, especially since I had previously arrived 10 minutes late without issue. To make matters worse, they prioritized walk-ins over my appointment and told me to reschedule for Monday. I’ve been dealing with pain and bleeding since Tuesday, and I’m worried about infection, yet this clinic has shown no consideration for my situation. I’ve now changed doctors & they’re gonna see me today with no issue since they understand the urgency of the situation.
P.S. This review has nothing to do with the PA; it’s solely about the administrative issues at the clinic. Dr. Brenda is super sweet and caring about her patients. Also, as a full-time student with a part-time job, I cannot afford to be absent or request days off from work, which makes this experience even more frustrating.
1 /5
Alexia Tijerina I have been going to this clinic for the past three years and I have nothing but great things to say. They always have appointments available within a couple of days and the one time I needed a walk-in appointment for stomach poisoning they were very quick to help me because I have been a pre-existing patient. The providers I’ve had have been nothing but kind and honest with any condition or illness I’ve had (stomach bug, back pain, mental health, tendonitis, pre-diabetes, weight loss issues, pap smear, and even the common cold) They give great referrals and are my first choice for all my medical needs!
5 /5