Texas Health Presbyterian Hospital Flower Mound - Flower Mound (TX)

1 /5 Jessica L: Absolutely horrible to work with. Billing is a complete nightmare. I have been trying for 5 months to get the billing straightened out with them. They forgot to tell me important information multiple times, they keep saying they sent the bill to my insurance and they have not. I had to give them my insurance information FOUR TIMES. Every time I call, I STILL have to give them the explanation that YES, I do have insurance, I have emailed you guys the card multiple times, and here it is again. This is the most ridiculous experience. The last time I had an emergency with them, it took 14 MONTHS to get it resolved.

5 /5 Pepe Ruiz: I went to visit someone here. They seemed well taken care of. The staff was friendly, there was plenty of space to park, and everything seemed well maintained, clean, and comfortable. It wasnt too crowded either. The nurses didnt seem stressed out either, which is a good sign. There was a very pretty chapel towards the entrance. I liked the place.

5 /5 Sonita Gurung: I had the most amazing experience welcoming my firstborn at this hospital. The care and support I received from the staff were truly exceptional. A special thank you to Nurse Grace and Nurse Kim from the labor department, who were incredibly kind, attentive, and supportive throughout the entire process. Their warmth and professionalism made me feel so comfortable during such a life-changing moment. I also want to extend my heartfelt gratitude to Dr. Rachel Osborne, who was outstanding in every way. Her expertise and reassuring demeanor gave me so much confidence, and I knew I was in the best hands possible. Thank you to the entire team for making this such a wonderful experience for me and my family. I couldn’t have asked for better care!

5 /5 Matty Jeng: I had my baby at the hospital in April but let me tell you the staffs are amazing as well. My doctor Dr Vandell delivered me but the staffs were very kind and helpful during my surgery . After my surgery, the anesthesia person came to see how I was doing and the other staffs as well. The hospital is really nice and clean. The staff are also very respectful but lady had a little attitude in the beginning but she probably was having bad days . Will definitely delivered my baby again if I ever get pregnant again Thank you all

1 /5 Karen: Around this time last year I gave birth. I was already in labor and I was taken to the waiting room before delivery. The nurse that I had asked me questions regarding my medical history. I advised her immediately that I wanted to get medications and epidural. She proceeded to check how far I was and I know for a fact that she did an illegal membrane sweep without my consent because she rotated her fingers and I felt immense pain. I told her that it hurt a lot after she did that and she stated it was just a cervical check although I KNEW it wasn’t. I again advised her that I wanted medications. She left the room to “call my doctor” for me to get approval to get medicine. I called her 3 more times because the pain was horrible and she denied me medicine. She then came back to the room and told me she was going to move me to a delivery room. In the span of all of this I requested for almost 4 hours for pain medication and she did not give me any. Now after 4 hours of her knowing I requested medicine she wanted to insert her fingers AGAIN to check me. I told her I was not going to let her do that and I wanted to speak to someone else that would not violate my rights. I explained exactly what happened and I was finally given a epidural and when I was in the process of giving birth the nurse that refused medicine to me and did a illegal membrane sweep comes into my room and apologizes. I was so traumatized by this. People like this take advantage of people and think we do not know our rights. Maybe it was racially motivated I do not know at this point.