Auto Fix It - Plano (TX)

5 /5 Patricia Herbel: I first took my GMC Sierra to Auto Fix It over 10 years ago. I’ve been a repeat customer since for maintenance and repairs. It has over 290,000 miles now. Thanks to Bobby and his team it runs like a brand new truck. They do great work at a reasonable price.

5 /5 Jeremy Craig: This shop stands out in my mind above the rest. Bobby is completely honest and upfront. Hes worked on mine and my brothers truck. Both times he was quicker and less expensive then the other quotes we had gotten. One of his guys is an E46 guru and thats the next car Ill take in. He actually answers or calls you back and even responds to texts. Ill keep bringing​ my vehicles here.

5 /5 Justine Groeber: Bobby and his team are GREAT. I have gone to them for all services on my Mazda since moving to Dallas and I’ve always had a fantastic experience. Bobby goes above and beyond to make sure everything is done to a high standard and at a fair price. As someone new to the city, Bobby and his team exceeded my expectations - so worth the drive to see them!

5 /5 Kyle HMMLM: The owner provided honest work, and I couldnt ask for a better quality of service. I took my Tahoe to a Chevy dealership, which gave me an alarming list of all the brake work needed, but Auto Fix It identified the real issue at just a quarter of the cost that the Plano Chevy dealership quoted. I had another car with problems that two repair shops, including a large Ford dealership, couldnt diagnose. Auto Fix It found both issues. I was considering selling both cars and buying new vehicles, but Auto Fix saved me from the hassle of owning older cars. I finally trusted another mechanic in the DFW area. **January 2024 Update:** Bobby takes care of my commercial Tahoe, which has over 130k miles. I use it for my business and drive about 30k miles a year. I often keep the car idling for hours while I go out to job sites with my Doberman Pinscher in the back. Bobby has saved me a lot of money by preventing me from spending $85k on a brand-new Tahoe. The dealership can’t match how quickly Auto Fix It services my vehicle. Bobby and his mechanics keep it running perfectly. Thank you!

1 /5 Bowen Liu: Paid 2k, stuck without a car for 3 months, got the car back with more problems. Detail: I wasn’t originally planning to leave this review because I understand that mistakes happen, and I didn’t want to hold it against them. However, after checking my dash cam and discovering more issues with my car, I feel it’s only fair to share my experience. I dropped my car off in October 2024 for an oil leak repair and a steering rack replacement (I provided the part myself). Later that week, they called to tell me the work was done, but they had broken my ECM during the repair and needed time to fix it. They asked for a week, and I agreed. A week later, I went in to pick up the car, paid for the work, and was about to leave when they told me the car wasn’t running properly again. They asked me to come back the next day. From that point, it became a nightmare. Every Monday, I checked in to see if the car was ready, and they told me to check back later in the week. When I followed up on Fridays, they said it still wasn’t running right. It felt like they were just waiting for me to give up and take the car somewhere else. Eventually, they told me the car was ready to pick up. After I got it back, I noticed pink liquid on my bumper, so I took it to Firestone for an inspection. Firestone found multiple coolant leaks (Photo 1), and someone had attempted to patch the leaks with silicone. While some might argue the coolant could have been leaking before, Firestone confirmed the coolant was fresh, and I know I hadn’t changed it. It’s pretty clear to me the leaks were caused during their repair. To make matters worse, the hood rod holder was broken, and they "fixed" it with a zip tie (Photo 2). At this point, I was fed up and decided to check my dash cam. My dash cam records whenever the car is running or the power is on, but there was no footage from the end of October to early January. As far as I know, working on the ECM requires powering on the car, so it’s hard to believe they were working on it during those two months. It seems likely they didn’t work on the car at all and lied about it. In summary: - They broke my car during the repair. - They hid their mistakes, hoping I wouldn’t find out. - They lied about working on my car for two months.