1 /5 Antony Rivera: UPDATE:
Three months after Innovative Auto Works replaced my passenger-side CV axle (with non-OEM parts, against my request), it failed again, causing a fluid leak. I chose not to return due to their initial dismissal of my past concerns - this avoidable nightmare wasted my time and money. I cannot recommend this shop at all anymore.
I recently visited Innovative Auto Works for fluid changes and routine maintenance, and they did a solid job. After a transmission fluid change, I experienced some slipping, but they stood by their work and had me bring the car back to address the issue. Their dedication to customer satisfaction is clear, and they’re reliable for basic services.
However, when it came to fixing a more advanced alignment issue, they weren’t able to fully resolve it. For specialized or complex repairs, I’d recommend going to a larger shop with more resources. That said, Innovative Auto Works is a great choice for standard maintenance, and I appreciate their honesty and willingness to make things right.