Vico Had been dealing with persistent ABS issues after a previous vendor failed to come through. Fortunately, this shop came through when I needed it most. The staff was extremely helpful and quickly sourced a replacement part. They got everything taken care of fast and had me back on the road in no time. Excellent service and great customer support
5 /5
Mallory West I recently picked up my car from this shop on Tuesday, July 15th, and unfortunately, the customer service experience was extremely disappointing.
When I arrived, I stated that I was there to pick up the vehicle under my father’s name. The woman at the front desk didn’t ask any clarifying questions or confirm which car it was. She simply pulled out a stack of papers and said, “That’ll be $915.49,” without providing any breakdown or explanation of the charges.
I informed her that I’d be paying $500 in cash and the remaining balance on card. After handing her the cash, she looked at me and asked, “Are you okay?” — a question that felt completely out of place and unnecessarily condescending. My mom, who was with me, responded that I had just had an issue with the ATM, to which the employee visibly rolled her eyes. That reaction felt dismissive and unprofessional.
She then informed me there would be an upcharge for paying with a card but didn’t specify how much or what it was for until I asked. She did not tell me how much the upcharge was only what my grand total now is. The entire interaction lacked basic communication — there was no clear explanation of the charges or what I was signing.
When it came time to finalize the paperwork, she placed documents on the counter and asked me to sign, without explaining what they were or offering a pen. I took a photo of one of the forms simply because I wasn’t told what I was authorizing. The only documents I received were my invoice and receipt, which listed the ABS module replacement, hydraulic fluid flush, labor, and taxes. There was no mention of warranty or coverage information.
I had to ask about the warranty myself. She told me she wasn’t sure and went to ask a technician. When she returned, she said it would be a one-year warranty on parts and labor, but again — no written documentation was provided, and the information wasn’t volunteered without my asking.
To make matters worse, after completing the transaction, she simply said, “Keys are in your car,” with no further instruction. She didn’t tell me where the vehicle was parked, so I had to walk around the property searching for it. When I finally found it, the car was completely unlocked, and the keys were left sitting on the driver’s seat in plain sight. I’m not sure what their standard procedure is if a customer doesn’t pick up their vehicle immediately, but this felt incredibly irresponsible. There were no visible security cameras in the area, and had I not picked it up at that moment, anyone could have accessed the car or stolen personal belongings. Leaving a vehicle unsecured like that shows a complete lack of responsibility and respect for the customer.
Once I returned to my car, I noticed that my Progressive plug-in tracker had been unplugged, my belongings (which had been neatly stored in the door) were scattered across the floor, and my tire pressure light, which had not been on before, was now lit. I also noticed the odometer reading listed on my paperwork was exactly the same for both check-in and check-out, despite the fact that they had to test drive and move my car.
While the quality of the repair work may have been adequate, the complete lack of professionalism and communication at the front desk made the entire experience frustrating and uncomfortable. For a $900+ service, I expected clear explanations, basic courtesy, and respectful interaction. Unfortunately, none of that was provided.
1 /5
