2 /5 Bryan Woodward: I would give one-star but the GM redeemed them buy paying for our meal and giving our whole family free coupon to try again.
As far as the rest of the visit lets just say our server was too busy checking out puppies outside to be timely with anything.
We did ask for a minute to finish deciding on what to order, but it was 5 minutes later when he returned (and told us about the puppies). And to be clear the place was at maybe 25% capacity so was not busy.
Which leads to the next problem, it took a while for our food to be delivered and it was cold. My assumption was he was out checking the puppies again instead of servicing his customers. We get our food and the eggs Benedict are overcooked and my stuffed (if that is what you call it) French toast is barely warm.
As if that wasnt bad enough he doesnt even come over to check on us. I was in a hurry to get back to work so ate my barely warm French toast which was very blah. I finished and still no one came by. I then had to get up to go find our server so my wife can get her Benedict redone who I waved down in the kitchen area.
By the time he gets over to us we are done with the experience and ask for manager. He comes back and says the manager will be over. We look at the entry desk and she is just talking with a couple of employees. Takes another two minutes for her to finally come over.
We tell her what happened and she does the right thing by picking up our check and even telling us not to tip. And then provides us with a coupon for our entire family to try again.
And to make matters worse, this was my birthday breakfast (which we told the server). I took time out of work to try a new place and was rewarded with untimely service which while the meal was free, cost me double the cost of the meal in money not earned.
Well see how our future visit goes.
