The Best 12 MEDICAL SERVICES near Pasadena, TX (Part 3)

Nichole Moretz My experience giving birth to my baby boy at HCA SE was WONDERFUL. From the moment we checked-in to the time we were discharged a few days later, every member of the team was so kind, friendly, and extremely helpful. I drove from Dallas to give birth with my preferred OB, Dr. Tawadrous, in the Pasadena area and feel truly blessed to have had the fantastic team at HCA help me. The bedside manner, knowledge, and enthusiasm was truly above and beyond. Thank you! ⭐⭐⭐⭐⭐

Devynne Morin I had an appointment for an MRI at 4PM. I was not informed to arrive 30 minutes prior so I arrived and got inside around 3:55P. The intake experience was not the best due to the office being closed and the receptionist not being friendly however once they walked me across the hall, Marisela(? older woman with short hair and glasses) was the absolute sweetest and helped to pass time and ease my worries. Gabriel was the technician who assisted me with my MRI and he was PHENOMENAL! He truly made me feel super comfortable and explained everything to me step by step so I could understand what was going on. Due to Gabriel and Marisela(?)s amazing customer service, they truly turned my experience around.

Tenaj Zednanreh I don’t understand how this clinic has patients who are enrolled in Medicaid, yet when I called, they said they are not accepting patients with Medicaid. It made me feel discriminated against

Mayra Gutierrez Great pediatrics office. Theyre always friendly and quick! Highly recommend Dr. Nieto. Shes friendly, helpful and great with my daughters.

Alice Smith The wait was ridiculous, I was there 2 hours I saw the nurse practitioner for less than 15 minutes of that. I spent more time talking to the nurse, she was more thorough and listened better. The Nurse practitioner (watta) was very dismissive of my issues that brought me into the office. She wrote In my summary that she talked to me about my weight because my BMI was high (Outdated system by the way) and she made suggestions to help me lose weight. She didnt bring up my weight even once. She basically wrote off all the issues Ive been having as me being "obese" even tho Im less than 10lbw over weight. The lady who stuck my arm must have been new or bad at her job. She stuck me and I had blood coming from beside the needle thing while she was doing it. Ive had so many blood draws and never had that happen.

Courtney Manqueros Took my child in for his check up 10/10 best experience I’ve had at a pedi office! Nurses and support staff did an amazing job at making him feel comfortable and safe with everything going on including bloodwork and lab draws!!

Melany Fuentes Parents be careful taking your kids here!! My husband took our daughter here last week she wasn’t doing well at all after explaining all her symptoms the Provider she goes and says that my daughter is “fine” to just give her Tylenol. Right after her appointment we took her to the ER because she was having difficulty breathing where she was diagnosed with Pneumonia.

Alma Galvan I dont know why so many of you complain about time. If youre taking your child for care then its gonna take time and patience. I love this place. They take care of my son and always make sure I understand everything. Theyre great!!!

Victoria Murray This was by far the best ER experience Ive ever had. I did it for me was the calm and relaxed voice of Ms. Shanikwa on the phone. I get there and Lilian was AWESOME, she made me feel very welcomed. The tech was nice and proficient. The Nurse Ms. Shanikwa is not only calm and relaxed she got my IV on her first try, which is hard for some but she got it. She explained the process to me and it made my visit go by farely smooth and quick. This is my go to ER. May God continue to bless this team with healing hands.

Pricilla Aleman Dr. Luu and Nurse Kathy are the best they took such good care of my son and i highly recommend st Luke’s 24/7 Emergency. I can’t say how thankful I am for these two for treating my son thank yall so much! The receptionist helped me as well as was very kind and concerned about my son thank you!

patricia gulley The Total Access MD Clinic’s “Journey to Normal” mobile community service is a phenomenal, professionally delivered mobile process. They raise the bar setting obtainable benchmarks for other Houston clinics. At a recent community service participants are contacting me to express their gratitude for the clinic staff’s caring, professional care. Thank you

shelbyy Rodriguez They take lunch at random hours so they do not have set business hours. They take your blood and in order to get the results you already paid for They make you schedule another appointment. Waist of your time my husband has been trying to get his test results for over 2 weeks now.

Jason P Dr Aguilar is excellent Doctor. Great bedside manner. Takes his time. Never feel rushed.

Mariela Salvador I switched my mom to Dr. Aguilar recently. Im glad we did as he takes his time to explain things and is on top of things as far as test/labs needed. The staff is also very friendly and helpful. They take care of things when asked either in person or by phone in a timely manner. So far we are satisfied with the attention received.

celia antonio hrrnandez Dr got mad and told me to look for another dr cause I complained about front desk are rude when I would call to get my referrals for Drs been waiting for h 3 + months Im still asking for information on them and ask dr Pineda he told me to look for another dr cause his front desk was having problems with me. Left me out in cold because I just moved from another state and have pending test to do and I have to start all over lost time money going there so luck I gave him 1 star

Maria Conception Moreno The doctor is excellent, but the staff is consistently rude, irresponsible, and unresponsive during work hours. The only reason I continue going is the quality of care from the doctor, but the staff makes the overall experience frustrating.

Cynthia McKinnon unorganized confusion got different answers scheduled for 5:30 didnt start processor until 10:30 one nurse didnt know where or what I needed to do had me get gown ect. on then took me back to waiting room said I needed to pre register I had already done it when I questioned it was told to just get dressed again she apologized took me back in a wheelchair and gave me a warm blanket I missed my scheduled time and had to wait had to wait after for someone to take me to be picked up time there 5:00 -12:00 for a 20 minute processor

Drew Dalton They dont have a place for you to wait in the ER. I had to wait in a crowded patient hallway all night while they ran tests. I felt bad for the patients as I was listening to them in the rooms in front of me all night, vomiting, screaming in pain etc. The building wasnt under construction or anything, thats just the way its set up I guess. Once I was admitted, it took 9 hours to get a room. I was still stuck in the hallway, constantly having to shift my legs to the side for the patients on stretchers to come by the entire time. I had to leave at one point during my stay to take care of a family matter at home. Upon my return, the staff told me I had to redo all the tests they did just hours prior, which took all night long. I was in pain, the results were in, the doctors knew the issue and what to do about it, but according to the "hospitals policy" apparently, because I didnt essentially hogtie myself to the bed the entire stay, they wanted me to re-live that nightmare for no logical reason whatsoever. Thats obscene. Its against the oath health care workers are supposed to take that says they are not to do any harm. Thats cruel and unusual punishment for nothing other than the crime of having a family to tend to while also taking care of my emergency situation. Luckily in this case, there was a nurse practitioner who overheard and stepped in to argue that we should skip spending hours redoing all the tests that she had the results for already on the clipboard in her hands. There was pushback from the staff to the nurse practitioner, but luckily again, she held her ground and said no, were not going to waste the hospitals resources and potentially do more harm to the patient by putting them through this again unnecessarily when we could be getting to the treatment they(me) require as quickly as we can. I ran into this issue again two days later, the day of my release from the hospital. Except this time, there was no doctor or nurse practitioner around with any common sense or human decency unfortunately, so the hospitals inhumane policy which goes against the healthcare oath and should be investigated, had the upper hand and prevented me from tending to my familys needs, lest I be forced to experience that entire weekend all over again for no reason other than, I suppose, making the hospital more money for days worth of double testing? Not sure. But luckily I was released by a doctor later that day and was able to take care of my familys needs. This was just an ER visit because of severe abdominal pain that persisted for 3 days, turned hospital admittance, resulting in an antibiotic prescription and scheduled procedure and follow up with a doctor. Thats it. Thats all it had to be. This wasnt a court ordered stay or punishment, which the hospitals staff/policy made it feel like. I hope I never have to step foot in this hospital again and I strongly suggest an investigation take place. I will look into who to contact to try and make sure that takes place. If you can avoid it, dont go to HCA Healthcare Houston Southeast in Pasadena

Juanita I was admitted to Oceans and after 6 days I was shown a court order stating I had to stay until Doctor released me. I asked for a copy and was given the run around for over 24 hours before I received copy. It was after I received copy of the order I found out I had been assigned a lawyer. I asked to use the phone and was denied. I informed them it was against the law to keep me from speaking to my lawyer. When I was able to call the lawyer, they told me to hurry up and get off the phone. I was not informed of a court order and an assigned lawyer until after I was there for 6 days. I only saw Dr Sigiqqi 2 times while I was there. The first time was a 3 minute conversation in which he diagnosed me with something other than what my psychiatrist of over 20 years diagnosed me with. He then changed my medication without consulting my regular psychiatrist of 20 years. I was kept heavily medicated and never received any kind of real therapy, just group therapy which consisted of coloring and watching TV. I needed assistance with showering due to a broken foot and no one was able to help me. I went 10 days with no shower. They didnt care if you did not shower, brush teeth or brush hair. The hair brush they gave me was so bad I could not get it to brush my hair, so I had severely matted up hair for the entire time I was there. I begged for them to just cut off my hair. The meals were awful. I told them I was vegetarian and they actually called a family member to see if I was being truthful. Dont know why I would lie about that but OK. Family member confirmed I was indeed vegetarian and I was served the most disgusting food imaginable. They check your food boxes to see if you eat and I was forced to eat things I did not want or knew I should not eat due to having diabetes. The food was very very carb heavy. If blood sugar went too high they would just give you a shot of insulin. My diabetes was well controlled until I went to Oceans and was forced to eat so much carbs. I had never had to take insulin until then. The majority of the staff treated the patients like animals with the exception of 1 or 2 staff members. I was due to be released at 8 am after a 10 day stay and asked if I could just go home after dinner since my family would be there for a visit. I was denied to go home and they made me wait until the morning. I guess they wanted that one last day of insurance money. They also kept my pain medication and sent me home with a broken foot and no pain medication. I could not get more from my regular doctor due to DEA rules of only having one prescription for pain medication once a month. I reported this to the DEA. If you are seeking help, I do not recommend going here as they will milk your insurance for as much as they can and will get a court order to keep you there even if you are compliant, non violent and do everything you are told to do. My family was so upset when they visited me because I was kept so heavily medicated I was slurring my words and could hardly stay awake. One time my roommate was having some sort of episode in the middle of the night and I woke up to her standing over me. I was scared to death. I went and told the nurse and she gave the roommate a shot to make her sleep and told me to go back to the room and go back to sleep. I told her I was too scared and she told me they would keep me longer for noncompliance so I went back to the room and laid in bed, eyes wide open all night due to not knowing what would happen with the roommate. This place is nothing more than an insurance money grab and controlling you. You will never receive any real therapy, will be forced to stay, forced to eat things that go against your dietary restrictions, kept heavily medicated and treated like less than the human that you are. I will never go back. I will never reach out for help again. This place has me too scared to reach out for help ever again. They will strip you of all your rights and dignity and hold you until the insurance money runs out. I have much more to say but Google limits

Brian This is my experience as someones loved one was held by the corrupt hospital. When you first get in the door you are greeted by a rude and very curt receptionist who rattles a list of rules you must follow one of which is no keys they want you to put them in a basket and the other is no phone also have to put in a basket and the reason they dont want you to have your phone is so you cant take photos of your dishelved and very over medicated loved one. Mine was almost in a catatonic state very day i went to see her and when i questioned them all they said was it was non narcotic and did not explain why she was so catatonic everytime. They also set medical tests at the same time as visitation times. They also refused to give me a copy of the judges order for her to be held because when i finally got a copy of it i found that they have employees willing to lie on affidavits to keep them in there so they can keep billing the insurance company. They had her in a wheelchair way to big for her with no foot rest to put her feet on. This place does not does not care about anyones loved ones they only care to get as much money out of your insurance company as they can and when the insurance wont cover anymore you are suprisingly well enough to be released.

Tigershifter1979 G Worst place to go. Half the staff cheated their way through school. Very uncaring and unprofessional. Go anywhere but here for an emergency.

Erika Yzaguirre Labor and delivery made me feel so comfortable during my labor!!! I cant thank all the nurses that were there!! Big thank you to Sylvia!!! She really made my experience easy and comfortable super nice and caring, went above and beyond for me! Thanks to autoría in nursery as well. Her advice has helped me so much and she was so nice and patient with us!! First time parents and we are more at ease with this experience.

Sharon J1234 My 92 year old Mother received excellent care from ER coming in with double pneumonia and UTI. She spent 6 nights under HCA care. The doctors , Nursing staff, and aides were all very understanding and very polite.