HCA Houston Healthcare Southeast - Pasadena (TX)

5 /5 Nichole Moretz: My experience giving birth to my baby boy at HCA SE was WONDERFUL. From the moment we checked-in to the time we were discharged a few days later, every member of the team was so kind, friendly, and extremely helpful. I drove from Dallas to give birth with my preferred OB, Dr. Tawadrous, in the Pasadena area and feel truly blessed to have had the fantastic team at HCA help me. The bedside manner, knowledge, and enthusiasm was truly above and beyond. Thank you! ⭐⭐⭐⭐⭐

5 /5 Devynne Morin: I had an appointment for an MRI at 4PM. I was not informed to arrive 30 minutes prior so I arrived and got inside around 3:55P. The intake experience was not the best due to the office being closed and the receptionist not being friendly however once they walked me across the hall, Marisela(? older woman with short hair and glasses) was the absolute sweetest and helped to pass time and ease my worries. Gabriel was the technician who assisted me with my MRI and he was PHENOMENAL! He truly made me feel super comfortable and explained everything to me step by step so I could understand what was going on. Due to Gabriel and Marisela(?)s amazing customer service, they truly turned my experience around.

5 /5 Isaak DLG: I just want to sincerely thank all the staff that work at HCA Pasadena for the Great care they preformed for my Father. From the cleaning to the nursing I really appreciate. Both my parents are getting up there in age so Ive had both my mother and father here a few times, and i can honestly say weve never had any issues or complaints.

1 /5 Laurinda Garcia: Horrible place!!! My mother got admitted on a Monday night. Lady checking her vitals was on a personal phone call. She also attempted to throw medical supplies in the trash. She missed and just left it there. My mother rarely saw a doctor. I had to call the nurses station several times to find out what was going on with her care. Her second day there, she was misdiagnosed with Congestive Heart Failure. Her room was very outdated and pipes would rattle when you turned on the sink and flushed the toilet. Several friends and family felt that they were dragging their feet and keeping my mother in the hospital longer than she needed to go. My mother also has Lupus, so any hospital stay is dangerous for her. Please do not let your love ones go to this hospital.

1 /5 Tiffany Daniel: DO NOT GO TO THIS ER!!!! I was admitted at 6pm on Friday 2/14/25 and had to walk out on my own accord at 3am! The check-in nurses who did blood/medication/IV were so incredibly cruel and careless. “Doctor” Dexter was MIA the majority of the time, when he did appear he would not listen to my cries of the pain medicine not working!!! He would not help me! He would just disappear for hours!!!! So when I would tell the nurse the pain won’t stop, she became very agitated with me. I sat for 7 hours in the ER room full of sick people coughing, vomiting, and EATING!!! No private rooms were ever offered! Whenever I told the nurses my pain wouldn’t stop, they told me to STOP asking them bc they ONLY follow the orders in the computer! They would not help me communicate with the doctor. As soon as I saw the doctor talking to another patient… I told him the pain medicine is not working!!! he said “well that’s not good” and walked away. I was in shock. I had to beg for status of my ct scan hour after hour which they told me to BE PATIENT and to stop asking! everyone else in the room was seen before me. No one cared I was in pain. I felt invisible. I felt forgotten. They would literally avoid eye contact and walk right past me as I was crying in pain. They had to draw my blood TWICE bc the first batch got too old!!!!! The nurse LIED as she drew MORE blood and said the doctor needed MORE blood tests! The CT scan nurse told me my original blood got too old so she had to draw it again “Sorry for the delay”… After my CT scan (6 hour wait..in pain! 2 blood extractions! IV! No pain relief) I was told results would come back in 1 hour. 2 hours later they had me do an ultrasound. Again, I told the nurse the pain will not stop! My doctor and nurses will not help me! She said she would rush the results & it would be done in 30 mins… 2 more hours passed! I was delirious. It’s 3am. No doctor in sight. The nurses continued to ignore me and my cries of pain. I became completely helpless. I had My husband come to the ER, he took my hand and escorted me out of HELL! They never put me back in my own room. They kept about 30 of us in a room all together just “waiting” on the mercy of the doctors who were barely seen. There was trash everywhere! No one ever wiped down chairs after someone had gone back for scans…They were doing I.V.’s out in the open!! There was no privacy! No sanitizing of any kind. Truly the worst ER I’ve ever experienced. It felt like I was in a 3rd world country. I had to go to another hospital to get pain relief for my stage 4 endometriosis and adenomyosis ! We will be getting an attorney and filing an investigation. I’ve never experienced such a lack of empathy, a lack of healthcare, a lack of consideration for my well-being & my life! I am heartbroken. I am currently suffering with PTSD bc of this experience. What makes me angry is I’m going to have to PAY for this “healthcare”. I’m going to have to PAY for being treated like I am meaningless & I don’t matter. I’m going to have to PAY for medicine that was not effective. I’m going to have to pay nurses and a “doctor” who did not provide healthcare. DO NOT ENTER THIS HOSPITAL, you might not make it out alive.