Uptown Cheapskate Round Rock - Round Rock (TX)

1 /5 Amanda Usry: Dishonest business and lousy customer service. I have bought clothes here a few times and will not be returning after my last experience. I brought in a few boxes of clothes to try and sell, knowing more than likely not everything would be accepted, but after struggling to get in the door with said boxes, no help offered from the staff to get the door, I was told they did not want to buy anything. I took my stuff back, thinking everything was in the boxes, and asked for help back to my car which was parked right out front and the cashier acted like it was the most surprising request she had ever heard. She looked around at her coworkers and had to ask if it was okay to provide what I would guess many people would assume is basic customer service. She did ultimately help me. However, a few days later, I’m looking through the clothes that were returned to be as I opted out of the donation option to try and take them to other local resale shops in the area and SEVERAL pairs of shoes are missing. Not only was the service lackluster at best, but they failed to return items they refused to purchase from me. I would not recommend selling clothes here and certainly will not be returning to shop. There are other franchises in the area that are owned by different people with better service.

5 /5 Daisy Rodriguez: My experience with the store it has everything amazing brands, shoes, purses, clothes, accessories, and wonderful touches. I love it how it’s laid out and the colors into categories. It’s amazing. I been coming here like every few months to buy something girly, florals and party dresses. I can never go wrong of coming back once in a month. And the staff is really friendly as always. They do a very terrific job.

1 /5 Tamara Mazzola: Disappointing Experience – Poor Customer Service I recently visited this store while traveling and had an extremely disappointing experience. I found an item I liked and when I went to the register to pay, the cashier immediately cut the tag off and told me that they made an error right in front of me. Upon questioning this, the cashier informed me that they had made a "mistake" and could not honor the tagged price clearly displayed on the product. What made matters worse was the way I was treated by the one staff member tall with long dark hair she was very defensive, argumentative, and rude when I tried to explain from a customer standpoint. I mentioned that I shouldn’t be penalized for their mistake as the staff should be paying attention when tagging items. Removing tags and randomly making up prices at the register and offering $5 off my bill left me feeling unwelcome and unfairly treated. I couldn’t shake the feeling that the higher price may have been based on my appearance, which only added to my frustration. I’ve shopped at many stores before, and I’ve never had an experience quite like this. If mistakes are made with pricing, a better approach would be to either honor the price or at least offer a reasonable solution. Instead, I left the store feeling disrespected and undervalued as a customer. I would caution others to be careful when shopping at this location since prices get removed and changed at the register.

2 /5 Jen D.: It took me a while to post a review because to me all the workers are very nice and friendly. I brought multiple Lululemon clothes, hardly used express clothes with tags on them and I felt like each item was only $3 to $5 dollars worth when they told me what I would be receiving… I have recommended a lot of my customers to this location, but I will not be back to sell.

1 /5 Adoria Lily: Not worth it selling to at all Between them & Plato‘s closet they are the worst. They constantly try to swindle me out of my items. The last few times they didn’t want to buy anything but persistently proceeded to ask if I wanted to donate my items. Once or twice I have, but with this particular batch and with tags on them, pristine items shoes never worn and super clean and spotless at the bottom of the shoe there was no way I was just giving them away. These two spots used to be a nice little place you can go to get a few bucks. Now it’s just one of the biggest scams. Officially only donating to Goodwill or Salvation Army at this point.