White House Black Market - Round Rock (TX)

1 /5 Sarah Tashi: I recently visited your Round Rock outlet store and wanted to share my experience as a retail professional with over 20 years of customer service experience. At places like Neiman Marcus and currently Zales as part of management team. During my visit, I unfortunately encountered a level of customer service that was not reflective of the standards I have come to expect. From the moment I entered the store, I experienced rudeness and a lack of attentiveness from your staff. Even after making a purchase and mentioning my background in retail management, the unprofessionalism continued. As someone who is deeply committed to high-quality customer service, I wanted to bring this to your attention. I believe that with proper training and guidance, your team could greatly improve the customer experience and foster loyalty among your patrons. I appreciate your attention to this matter and hope that my feedback can contribute to a positive change. Please feel free to contact me if you would like to discuss this further. Thank you for your time and consideration. Respectfully, Sarah

4 /5 Durand Sentinus: My wife has shopped this location a few times and always found the staff to be professional and friendly. Today she was informed they had started their "Black Friday" sale early and even had "Door Buster" deals. While my wife was unable to find what she was looking for she was still pleased with how she was treated.

5 /5 Christi Ivey: LeAnn and Debbi were amazing. I went in for a pair of jeans and came out with 2 pairs of jeans a dress and three tank tops. They are incredibly personable and helpful without being pushy. I HAD FUN TRYING ON DENIM. you know thats great service Ladies!

1 /5 Kristy Navarrette: I felt very uncomfortable in this location and I visited the Lubbock location quite a bit. The manager was very unhelpful, she was more starring at me while I browsed and she clearly didn’t want to be helpful. It unfortunately felt like a prejudice experience.I will not be returning. She’ll be happy about that.

1 /5 Mel Gutierrez: Worst customer service ever. Walked in the store and was the only customer. Not once did the two associates acknowledge my presence or greet me. The sat and had a personal conversation the whole time I was in the store. Not sure talking about rats was more important than acknowledging a customer, but not once did they say anything to me. I had to politely bring it to their attention and they didn’t even apologize or ask if I needed help with something. This has always been my favorite stop on the way back & forth to South Texas, but not after today.