Lucky Brand - Round Rock (TX)

1 /5 Thomas Timberlake: This store lost out on a $300 purchase today. I stopped in to buy a leather jacket that rang up $50 more expensive than is being advertised. I was told the store would not honor the advertised price, even though the website would allow it to be purchased and picked up in store at the $50/less price. I was told that I could order online for pickup, but I would have to wait for the 70+ online orders that they were currently fulfilling because they wouldnt pull my order while I was in the store. Im perplexed how the price will be honored with the online purchase but not overridden in store?

1 /5 Gesele Jackson: Employees watched the entire time as we were trying to shop. We were not greeted upon entry and employees continued to whisper to each other.

5 /5 Thomas Paquette: Had a wonderful experience. I was helped immediatley and the store had everything I asked for within minutes. I was able to purchase the new wardrobe I was hoping for. After reading the other reviews, I am not sure why anyone would review negatively for service, or "plus size" availability. This is a Lucky Brand Outlet store and serves the customer base as intended with exceptional service. It is unfortunate when people who should be shopping at a specialty store, review a place like this negatively. To each there own though!