Ross Dress for Less - Round Rock (TX)

1 /5 Ramirez Family: I’ve always enjoyed shopping at Ross, but this location has unfortunately taken a step backward in terms of customer experience. Upon entering, I was told—rather abruptly—that drinks aren’t allowed in the store, which felt unnecessary and unwelcoming. Additionally, there’s now a security guard stationed at the front who observes customers during checkout and checks receipts as they exit. While I understand the need for loss prevention, these measures create an uncomfortable shopping atmosphere. A better approach might be to invest in additional staff and customer service training, which could both support store operations and enhance the shopping experience. If there are specific store policies such as a “no drink” rule, posting clear signage would be far more effective and respectful to customers. I truly hope management reconsiders their approach and focuses on making the environment more inviting. Ross, you can — and should — do better.

1 /5 D V: If you buy expensive clothes here. Check that your clothes have the tag on before you walk out. They like to make sure you don’t steal. But take tags off clothes. We bought $55 jeans, when we got home we took the jeans out and the price tag was yanked off. And of course they didn’t fit, we didn’t have the receipt. We went to exchange them, and gave us issues. They did exchange it, as a one time courtesy. We wouldn’t have been in that situation if they didn’t have had taken off the tag when they put the jeans in the bag. We bought other items so it wasn’t noticeable

1 /5 Sweet Pie: Ross Dress for Less advertised a $0.49 sale, which brought me into the store, but there were no items available or clearly marked for that promotion. The lines were extremely long, and the sale felt misleading. This was a waste of time. Ross needs to be more transparent with promotions and improve staffing during busy hours.

1 /5 Renotta: This is by far the Nastiest Ross I have ever been in.I perfectly understand it gets busy at times but to not have someone to clean your restrooms shows how disgusting you are at your own home.We all must use the restroom it is absolutely no excuse for Tissue all over the floors in stalls and at door of restrooms and then dont let me speak on the floors Absolutely terrible, just Nasty! This was Friday 12/26/2025 between 7:45pm and 08:20pm .Do you all mop?What once a month?, The black dirt on the floors is very trashy.That speaks volumes about your store as a whole.Who is the Store Manager here?Then the assistant manager that worked this night.You need to be replaced,She said she was the Team Lead to run the store this evening,Well The Store Manager and Regional Manager needs to see how you really run the store after 4pm You dont care about the store at all.I was shopping and needed to use restroom at 8pm and thats the filth I had to see for myself. I CALLED THE STORE WHILE SHOPPING AND THE WORKERS SO CLUELESS ON THE APPEARANCE OF THERE OWN STORE.JUST SAD! IT IS VERY OBVIOUS ITS NASTY.The associate Jessica that checked me out which is who answered the phone seemed so careless when I asked did she figure out the problem yet?she gone say the dressing room attendant informed her as to my concerns, her excuse was She cant help it what customers do.....Wrong answer CLEAN UP THROUGHOUT THE DAY REGARDLESS. I AM A DIFFERENT CUSTOMER, I DESERVE A BETTER EXPERIENCE NOT AN EXCUSE FOR A NASTY RESTROOM. Terrible customer service

4 /5 pamela c: I like the prices here, but I dont always find something I want. When I do, though, I am thrilled to get such a good deal for something I love. When I worked, I bought many dresses that were perfect for the office. I also buy most of my pants from here. They dont usually have many suitcases, but the first of July they did.