Me & Mrs Jones Boutique - McKinney (TX)

1 /5 Kristy Waters: Terrible customer service experience today. I visited twice today, and it was atrocious both times. The two women “working” spoke to no one but themselves, and the second time they made it VERY known they were closing. I had a big handful of clothes along with two other ladies. Trying the items on was not an option. They never acknowledged me until they very passive aggressively made it known to get out. They had the door locked and held it open to get us out without talking. The loss of sales was of zero concern. I’ve been a customer in this boutique on many other occasions, but I will absolutely not return. I only wrote this to hope the owner is aware of this situation because this is an adorable store, and I would HATE for two indifferent employees to ruin your beautiful store.

5 /5 Jacque Ray: I love this store! They have such cute clothes. I know I will always find something I have to have every visit. Always had a great experience shopping here.

5 /5 Shelly Henderson: Love this store! Perfect for my lifestyle. A charming shop on the Square!

1 /5 Ashley Scott: Sad to post this, as I don’t believe I have previously left a poor review. I prefer to share great experiences, but felt after the experience in this store it may help others. My husband purchased several blouses for me for Mother’s Day and I tried them on in store. Each were lovely and fit great. After returning home I took the tags off the blouses as I planned to wear them for work that week. I noticed one blouse had a four inch hole in the seam that I had not previously realized. Luckily, I had set the tags on a shelf and brought it in when attempting to return/exchange. After arriving to the store, my mom and I had noticed the front door was locked and found it strange they were not open. We turned to walk away and then noticed another lady walking up to the store. It was an employee who unlocked the door and proceeded to go in. I asked if they were open and she shared they were. I found it very odd that she would walk up after noticing there were customers wanting to come in to the shop, yet didn’t encourage us to come back. After explaining the situation with my top and sharing that the shirts were purchased only a couple weeks prior, she said she was unable to help as we didn’t have the receipt. I asked if I could provide her with a credit card statement showing the date and cost of purchase and she said no. Given that I have shopped here many times, have enjoyed the items I purchased, I just assumed the shop would be flexible and helpful. I respect the shops policy and didn’t argue this, just simply asked if there was anything else that could be done- and unfortunately the employee was inflexible and less than friendly. Furthermore, my mom asked if she could speak with a manager or the shop owner and the young lady shared that she was the manager/owner. Interestingly enough, I have spoken with this woman before and she shared that she had gone to school for counseling, yet decided to change career paths to come work in her mother’s shop. Guessing retail and customer service was a better fit for her, although it certainly didn’t feel that way today. Being an entrepreneur myself, helping clients/customers is my favorite part of the job. Today reminded me that not every “manager/owner” provides the same levels of customer service to their customers. As previous reviews have stated, make sure to note that exchanges cannot be done unless you have a receipt.

5 /5 Diane: This is a darling store with a wide variety of merchandise for women with various price points. I interacted with the owner (Molly?) and she was most helpful with my purchase of new jeans. Ended up buying two pairs. The fit and style were exactly what I was looking for and the price per jean was under $100. Feel I got my moneys worth. Cute and different earrings and other goodies. Stop here when shopping in downtown McKinney!