Kohls - Flower Mound (TX)

5 /5 Krystine Randolph: Found cute fall shirts for work. Halloween decor and a very cute jansport backpack on sale. Kohls cash, coupons and sales make this a favorite place to shop. You can find just about anything. Online shopping & pickup super easy.. my store has the nicest & helpful team members. Store is neat & tidy!!!

1 /5 Rosemary Polino: Stopped in today to buy some jeans. I had to find an associate to get a coupon that was being given. When I found someone standing at the customer service desk talking to another associate, there were two other people waiting to get coupons. The lady that handed them to us was so unpleasant and acted as though she didn’t want to be bothered. She started to complain to the other employee about being bothered. Why have a promotion for customers and make it difficult or unpleasant! Won’t go back to this store !

1 /5 Sterreca Mayfield: My husband, son and I was shopping on Sunday evening. We was in the jewelry area looking for rings and necklaces. There was an old lady that was just standing behind us. She work for the company. She ask us do we need someone we said no. She wouldnt not leave. My husband did not finish shopping, he went to the car. He was uncomfortable. I hate going to a place and being targeted as a black family.

2 /5 A.A. McDaniel Hamilton: Picked up an online order at the store. I logged on to the website to buy an item online that I found on the website. Each time I tried to enter shipping info, the website would crash and the screen would display a bunch of scrambled letters. This instance kept happening as I was trying to enter information to complete my purchase. Eventually I was able to complete the purchase online and I received the email that the order was ready for pickup. when I arrived in the store there were two people in the online pickup area helping one young female customer with some hair brushes. I did not know where they pick up area was so I asked and was directed to an area for online pickup. I was standing in line and another customer came up behind me and stood at the counter. All four of the cashier light numbers were on and two of the four cashiers appear to be behind one number assisting the girl with the hair brushes. I stood in the line at that point behind the other gentleman waiting for one of the two cashiers to finish and take my turn picking up my item. The cashier promptly walked over to the another lane and took another gentleman who had come up several minutes after I did as he as if he was before me. This cashier failed to even ask if I was there to pick up an item or ask anything before she took another customer before me. when I challenged her she start to apologize and said oh what hes here for online pickup. At that point, I called her out and said Im here for the same thing Ive been standing here and you all have four lights on and one two cashiers at the number four cashier counter which is the line that I was standing in waiting for assistance. Really...??!!

1 /5 Cathy Coleman: Just waited 15 minutes in line to be told that my item was full price although no one bothered to check.