JCPenney - Flower Mound (TX)

4 /5 Cassandra Phillips, REALTOR: I’m giving the JC Penney Portrait Center 4-stars because, while the customer service was truly outstanding, the waiting area was clean, the photo selection process was tough due to the outdated equipment. It made choosing our final images more challenging than it needed to be and we definitely could have skipped the upsell portion of the process. The overbooking of appointments was time consuming and disappointing. However, the manager, Johnathan went above and beyond for every customer waiting. His professionalism, understanding and exceptional service turned what could have been a frustrating experience into a pleasant one. With updated technology and additional staff, this portrait studio would easily be a 5-star experience. However, the manager, Johnathan went above and beyond to make up

5 /5 Joy: Kim has been doing my perms and coloring my hair for many years now, and I’m always so grateful for her amazing work. Every time, my hair turns out beautiful and exactly how I hoped. Her experience and attention to detail really show. Thank you so much, Kim!

5 /5 Brianna Leann: Rachel made me look absolutely fabulous! In my 21 years of life I’ve only ever let my mom or grandmother cut my hair. Sister has always dyed my hair. This was my first time ever getting my hair professionally done and I couldn’t be anymore pleased. 100% would recommend Rachel to anyone! Looking forward to being one of her regulars now!

1 /5 Evelyn Saldivar: Very disappointing experience. We booked a portrait appointment for 7:15 PM and arrived on time, excited to take our holiday photos. Once we checked in, the staff told us there would be a two hour wait because they were still working on 4:30 PM appointments. If they were that far behind, appointments should not have been scheduled so late in the evening. Unfortunately, we had no choice but to cancel. It was extremely frustrating and disappointing, especially since we were really looking forward to these photos. I would not recommend booking unless you’re prepared for major delays.