Teresa Sewell **Update 2: I have now entered the teenage Justin Bieber phase of the bad hair. Since I am a 58 year old woman,not a good look on me. Thanks again for the compassion shown by your management and staff. (None at all) Im sure Ill live, but I really hope karma works,just saying.
****Update. It has been a month. I didnt want money or anyone fired, but at least I was expecting an apology and an I have spoken with my people about listening. Quite honestly its not the first time I wasnt listened to, but all the others werent as drastic, trims, or i was ok with the result. I hate my hair still. Hate it. My self esteem is in the toilet and no one reached out at all. Ok. Well, bye felicia and for anyone thinking about going to this salon...obviously they dont care. I cant get over going to my birthday dinner with a swollen face from crying, not eating and not wanting to look at anyone. So, thanks for your kind words...not.*
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I have been going to this salon for years. I have had great cuts and ok cuts, but never bad. Until now. I recently had surgery and wanted to feel better so I went in after a dr appointment. I showed the stylist a picture. I said: hey will this work with my hair. I showed a second Pic, same style but longer and said can you do this but in between on length. Iknew it would be shorter but I did say I didnt want too short.
I sat and for some reason she started on the left side of my head. Before I knew it she had cut wayy too much off the side. Then the back. I was stunned but she had my hair in her hands and I just had to wait for her to even it out. It was bad. She had to use clippers...which she even told me she wouldnt have to do. I should have said something but the damage was done i just had to let her even it out. But she just kept cutting. I was actually crying.
If you cant do the cut i showed you, say something. I would have found something else. She gave me pixie cut number 3 from the hair school textbook. I didnt ask for it.
I had to hide my face. I left in tears. I couldnt write this for 2 weeks because I cant look too long in the mirror. I hate it and it will take a very long time to grow out. I hate the way I look. I spend a lot of time crying.
Before you tell me I should have said something, I had just had surgery. Im not a confrontational person and all I could do was just let her even it out. I learned my lesson. Next time I say stop go get someone else.
In the meantime I have a horrible pixie cut that will make me cry for months. So thanks.
1 /5
BreeAnna Williams I got a hair trim from the JCPenney Salon in the Odessa location today and I wish I could go back in time and never do it. I went in (not sure what the girls name was) and I asked for no more than a 2 inch trim. She did not wash my hair and I had asked for just a quick trim and no styling. When she finished my hair I got up and paid for the haircut, the total cost was $45 which absolutely shocked me considering my hair wasn’t washed or styled at the end, just trimmed. When I got home I noticed that my hair was extremely short and about 6 inches was cut from my hair and it was uneven in several places. I definitely do not recommend coming here if you want to keep the length on your hair.
1 /5
Alely Mendoza I went to JCPenney salon after my hair was botched at a “high end salon” where they refused to fix my hair after they messed it up! Ms Denise and Ms Becky were so very nice and took me in without an appt. Ms Denise did an exceptional job at correcting someone else’s mistake. I one 100% recommend Ms Denise as she can meet your every need! Very knowledgeable and holds her self accountable every step of the way. I’m si happy she took me in!
Thank you JCP salon!
Thank you Ms Becky and most importantly thank you Ms Denise!!!
5 /5