Dillards - Fairview (TX)

1 /5 Sav V: 01/04/26 @ 2 pm. Wish I could leave 0 stars. The man in the comforter department wouldn’t even greet us and didn’t want to help us. Constantly watched us from afar. There was an UGG comforter we were interested in. He didn’t care to check if he had it. Showed no interest in helping or looking at other stores nor looking at what the name of the comforter actually was. So we left as we don’t believe in shopping where we are not welcomed or assisted properly. However as we left he turns around and ask a white lady if she needed anything soon as she starts looking. If your black seems like we’re not welcomed at this location. It’s ridiculous

1 /5 James Jenkins: Such a ridiculous experience today. We ordered a couple of vests online for pickup at the store. One of the vests has grease stains on it, so we requested an exchange to be shipped to our house. We live 25 minutes from the store. They told it would be a $10 shipping charge to have it delivered. We challenged the clerk and asked the fee be waived since the exchange was no fault of ours. The clerk refused, so we called the manager over and requested the same. The manager also refused. What an absurd policy and terrible customer service. It’s not the $10 fee that’s a concern. It’s the principle.

5 /5 Cayla Gronauer: I just went shopping for a wedding guest dress, and I had a WONDERFUL experience. Betul helped me with all of my needs. She was so patient with me, and helped in grabbing whatever dress I needed. I probably tried on about a dozen dresses and she was so patient and helpful the whole time. Eve though she has to put them all back when I was done, bless her heart for that. If you go to Dillard’s ask for Betul, you’ll have an amazing experience!

3 /5 Kylie Gray: The selection of clothes is really great, but my experience with one of the associates upstairs was disappointing tonight. She kept asking if I was ready to try on/ check out. About an hour before closing, she pushed me to check out before I was ready. When I said I wanted to look at a few things downstairs first, she made a face and told me they needed to meet their quota for the day, so I should check out right then. It made me feel rushed and uncomfortable, even though it wasn’t close to closing time. I don’t think I’ve ever been asked to buy something so that a store could meet their quota. I’ve worked retail and never would be allowed to bring that up with a customer. I ended up spending over $200, but the interaction left me feeling so weird that I’m now considering returning everything.