Chicos - Plano (TX)

5 /5 Frisco Ang: Amy was a great help! I needed to return and exchange an item. She was juggling the phone, another customer with an online pick up order, and me. She was kind and helpful to all of us. Often the phone takes precedence over the customer in person, and the customer in store has to wait -which is incorrect. But Amy made us all feel like we were important and we received the attention we needed in a timely manner. Thank you for the great customer service!

1 /5 Angela Papas: I just had a horrible experience at the Dallas Preston and Royal location. Jeannette did a poor job with my transaction. It started when I asked her for a different size on one of the items I ordered and specifically asked her to check and see if they had it at Preston park in Plano. She proceeded to walk out on the floor and check the racks. I let her know. I just simply needed her to check Preston and Park Plano, that I already checked the rack. She proceeded to look at a list and was looking at a variety of locations and finally announced that it appears that the Preston park location was the closest. Of course in between she asked me if I was local, and I already told her exactly where I wanted to pick it up from. Then I asked her to just do one transaction because I wanted to get bracelets with it, which would’ve put me over the hundred dollars to use my $20 coupon. she ended up doing a transaction but only for the two blouses. I reminded her what my ask was and at this point very frustrated that she’s not listening over and over to me, her customer. She told me it was too late to do it that way, because she already checked out the two blouses so at this point, I’m getting more frustrated because I told her in the first place what my desire was. She left the floor and went over to Soma to get someone to help her, again needing to wait. Then that person guided her. First, she knocked over the scanner that fell on the floor so when she went to scan, it wasn’t working, she, so kept trying to no avail. The other person said to just punch in the numbers. Then she couldn’t get the three bracelets to ring up the sale price so she got the calculator and kept trying to divide by three to no avail. She said that wasn’t working either and that nothing was working today. It was obvious it was an operator error. I finally entered it into my calculator and gave her the amount. So she never was able to get this rung up all at one time and she was told to credit it and re-ring it up together with the bracelets, ugh!!! However, that didn’t work either because she said it wasn’t in the system yet. So finally, the person helping her told her to enter a coupon into the system with the bracelets.This was so inefficient and a huge waste of my time! Hopefully, the Plano location experience will be better!

2 /5 Ilana Levy: I am giving two stars because their clothing is beautiful every season and has superb quality, but their service once again was horrible. I was at the store today. I had an appointment after I received a call last week to schedule a shopping appointment for a special discount. Everything started well, Becky was assisting me and getting every item I was grabbing to get a dressing room ready for me. I started trying all the pieces I had and then she disappeared. I saw her coming my way and asked her if she could get me a jacket in a different size to what she replied that she was with another client. I get it, I was not the only one there, but then what was the appointment for? She could at least say “give me a moment and I’ll come back to help you” but that didn’t happen, my husband was the one coming back and forth with different sizes and colors. Another lady (I refuse to believe she may be the manager) always makes me feel like I have no business at Chico’s, like she is doing me a favor. When we were talking about the discounts she tells me with a terrible attitude that the special discount ended last week to which I replied “someone from this store called me to make an appointment and I explained I could come today” she replies that they will honor the discount, but totally implying that she was doing it as a favor.I I’ve seen her many times and she always acts like she has no idea who I am. She acted surprised when I told her my Chico’s size. I know I am not the most important client, but I come to the store quite often, seen here there many times for her to act like that. I don’t expected her to greet me with a hug, but definitely not like I don’t belong there. Then someone took all my things to the cashier and somehow one of the shirts I was going to buy disappeared from the pile. Once I got home and put everything in place, I noticed I didn’t buy the first shirt that I loved. They had to order one shirt they didn’t have on my size, ut my receipt shows two items ordered, but I did notice that my receipt shows two items ordered instead of one. I will have to stop by in the next few days to get clarification on that. Maybe I will stick to buy online. I’ve noticed they have better prices most of the time and I don’t have to deal with bad service and attitude of superiority.

5 /5 Hunter Hall: Amy, the store manager, was AMAZING and took such great care helping me shop for my mom. She helped pick out the right pieces and sizes and went out of her way to introduce us to Trudy, next door at Soma who was also AMAZING helping us with bras!! Thank you BOTH for your outstanding service and hearts. You really made our day. Hope you both have a great holiday!!! ❤️

1 /5 Joanne Levy: My mother and I came to this chicos wanting to revamp her wardrobe and were looking forward to the good service we’ve gotten at other locations. This location failed to greet us at the door, ask if we wanted a fitting room when our hands were full, and even when we walked to the fitting rooms the woman who was helping the other ladies into the dressing rooms failed to ask my mother if she wanted a room as well as what her name was for the door. They asked the four other women in the dressing rooms how they were doing but not my mother. It was all very odd and the ladies were giving me strange looks when I arrived. Odd experience and it left a bad taste in my mouth.