White House Black Market - Plano (TX)

1 /5 makeuplily: 2rd time and the HORRIBLE experience continues!!! Every time I come in Iam never acknowledged. Most of these associates are standoffish. Only if they perceive you of value, then you are worthy of being acknowledged is the impression. Sadly WHBM as a whole takes the hit because of the wrong impression these 2 associates create! Also not the first time either, but no one ever checks in to help when Iam in the fitting room. I have to dress myself, go back out to get a different size and then back to the fitting room I go. Now onto the incident on (Saturday 01/31/26 & Sunday 02/01/26) Came in to return an online order and the black female associate with the rhinestone cateye glasses annoyingly asks if I had an online order to return. She didnt bother to help with the return. There was another white blonde associate with long hair that eventually helps with the return. The situation was uncomfortable but decided to be the better person and just let it go... Then comes Sunday and I realized that I still had an item from the same order to return. I go back in and once again not greeted even once (no surprise) but the same blonde older white lady from Saturday then calls me out asking if I had another return in a rude tone. Mind you, I had not even made it to the register yet!!!! Another customer at the register looked uncomfortable with the entire situation too. And the most disheartening feeling was that once the blonde associate realizes her wrong doing she apologizes to the customer next to me that was uncomfortable. Really maam? THANK GOD it was then her time to clock-out, because it was only then that another associate, very professional and kind black lady was the one who eventually took over to help finish the job. I than thanked her for her kind help and the other black associate with the rhinestone cateye glasses turns around with an expression of disgust. She then literally dumps the exchanged item in wrapping paper and throws it in the bag. Once again I prefer to be the better person and just let it go but is totally upsetting to experience this feeling. That location really needs to be investigated for awhile because this isnt the first time Ive been made felt to feel this way. Similarly situation occurred back in 2019. I thought by now, things would have changed but no!!!!

5 /5 Terra McCullough: Stopped by for a quick change, needed to feel confident for my interview. Christian helped me. She was friendly, quick, & supportive. I walked out wearing the clothes AND got the job! Thanks so much!!

1 /5 Clarice Cross: Still parked outside in the parking lot after leaving White House Black Market one of my favorite stores. Not one person said hello, welcome to the store, can I help you? I walked all around the store, passed three sales associates by the register on purpose and nothing. Very disappointed, I wont return to this location off Preston Road in plano.

1 /5 Kristina Barker: I stopped to get an outfit for a birthday dinner. A lady who appears to be a lead was on the phone, so she waived. I have bought all my clothes here since college, and now, as a Director, I needed two things. My birthday coupon had expired. Granted, it was over 27 days, but I did explain that I had an ill family member who recently passed this week. The lady (Sheryl) was lovely enough to call customer service and ask if they could reactivate it. They stated it was up to the team lead. Who said that they were unable to do it because of auditing purposes. I then asked for the managers name, Amizze. I was then informed that she would automatically say no. The team lead I did not get her name, but she seemed very standoffish, and uninterested, almost as if I was unqualified or should not be shopping there. A pleasant lady named Cheryl did help and did call; however, she had to follow the lead role. I understand a coupon pass, but if you go to any other store with the secondary coupon, they typically activate it. I made it clear that my dad had just passed prostate cancer, and I also had to celebrate a birthday. I have been a caregiver while working full-time. I was brushed off and treated poorly when I tried to explain the story. I’ve gone to several locations, one in Austin, another in Fire Wheel, and another on the other side of Preston Road, and the customer service is always A1. I would not recommend this location. - Kristina Barker