1 /5 makeuplily: 2rd time and the HORRIBLE experience continues!!!
Every time I come in Iam never acknowledged. Most of these associates are standoffish. Only if they perceive you of value, then you are worthy of being acknowledged is the impression. Sadly WHBM as a whole takes the hit because of the wrong impression these 2 associates create!
Also not the first time either, but no one ever checks in to help when Iam in the fitting room.
I have to dress myself, go back out to get a different size and then back to the fitting room I go.
Now onto the incident on (Saturday 01/31/26 & Sunday 02/01/26)
Came in to return an online order and the black female associate with the rhinestone cateye glasses annoyingly asks if I had an online order to return. She didnt bother to help with the return. There was another white blonde associate with long hair that eventually helps with the return. The situation was uncomfortable but decided to be the better person and just let it go...
Then comes Sunday and I realized that I still had an item from the same order to return. I go back in and once again not greeted even once (no surprise) but the same blonde older white lady from Saturday then calls me out asking if I had another return in a rude tone.
Mind you, I had not even made it to the register yet!!!!
Another customer at the register looked uncomfortable with the entire situation too. And the most disheartening feeling was that once the blonde associate realizes her wrong doing she apologizes to the customer next to me that was uncomfortable. Really maam?
THANK GOD it was then her time to clock-out, because it was only then that another associate, very professional and kind black lady was the one who eventually took over to help finish the job.
I than thanked her for her kind help and the other black associate with the rhinestone cateye glasses turns around with an expression of disgust. She then literally dumps the exchanged item in wrapping paper and throws it in the bag.
Once again I prefer to be the better person and just let it go but is totally upsetting to experience this feeling.
That location really needs to be investigated for awhile because this isnt the first time Ive been made felt to feel this way. Similarly situation occurred back in 2019.
I thought by now, things would have changed but no!!!!







