Burlington - Allen (TX)

5 /5 Ice Qu: Well lit, easy to navigate rows. Lots of choices for all seasons. I did feel like the merchandise is geared for the under 40 crowd, maybe even for the 16to 35 crowd! Fun things, colorful things. Nice store. Easy parking.

1 /5 Danie: Worst shopping experience I have ever had in my life. Never shop here. I went shopping tonight and went to the register to check out and I stood in line for over 15 minutes and no one attended to me despite the fact that there were 6 women behind the register talking and laughing. I finally called out for help and I was attended to by a very rude cashier who rang my items and refused to give me a bag for my items. She clearly refused to give me a bag for my jewelry stating that I should use my other bags that she had put my stuff in. I requested another bag and she refused. I asked to speak to a manager and the manager came and instead of de-escalating the situation, she took a bag and slammed it on the counter and asked me to bag my merchandise or leave the store. Luckily I hadn’t paid for the stuff worth almost $400. This is the kind of customer service you would get at this store so go spend your money somewhere else where you can get some respect. More to that the cashier started using F bombs with my children present. This was a terrifying experience that no one should ever go through. I’ll advise the district manager of this store to assess who they hire as cashiers or even managers. What a nightmare with my children present. I would never step foot into this store and would advise anyone I know not to shop here.

1 /5 Joseph Umit Ince: I purchased these shoes from this store, and within just a few days, they split open on the side. When I tried to return them, the staff asked if I had worn them :) and refused to help with the return

1 /5 Danielle: My experience this evening at this store was a nightmare with a rude cashier ringing my items and slamming them in the bags and the bags were so heavy and could reap open. The manager is very rude and speaking rudely to customers at the checkout counter. Please don’t shop here, very bad customer service. I wonder how such businesses remain open. Just shop online. I heard a cashier using F words on a customer while I was at the register with my children. Very bad shopping experience.